APS5 Business Analyst

Our Federal Government client is seeking an APS5 Business Analyst to join The Performance Quality and National Workload Management Branch. In this role, you'll be an integral part of a dedicated team responsible for identifying key trends and insights, and then sharing these findings with Frontline Services to drive improvements in performance and quality.

This is a 12-month opportunity, commencing on August 25th (pending clearance), with full-time hours, located in Robina. The hourly rate for the APS5 level is $55.24 plus super.

Duties And Responsibilities

• Understanding, extracting and presenting data using reporting products such as Microsoft Excel and SAS libraries and data.
• Creating, refining and maintaining projection modelling tools in Excel and other software.
• Generating forecasting reports, visualizations and insights using Excel-based projection modeling for operational and strategic use.
• Drafting communication pieces and presenting business insights and recommendations.
• Contributing to branch reporting to monitor and track improvement outcomes.
• Undertaking quality assurance processes, including quality checks with reports, quality trend analysis and outcomes analysis.
• Using data to identify risks to performance and proposing mitigation measures.
• Providing support to the APS6 Business Analyst in liaising with, managing relationships and educating key agency stakeholders to build knowledge on reporting products and data literacy.
• Identifying best practice approaches through qualitative and quantitative review.
• Managing workflow requests through JIRA triage queries.

Key Skills/experience Required

• Advanced Microsoft Excel skills (including, but not limited to advanced charting, Power Query, Pivot Tables, advanced formula functions).
• Driving the creation, refinement, connection and maintenance of projection modelling tools in excel and other software.
• Knowledge of Salesforce analytical tools, including ability to prepare and present business intelligence reports utilising the analytical tools.
• Experience using JIRA is highly desirable.
• Experience drafting communication pieces and presenting business insights and recommendations.
• Strong communication skills to translate technical jargon into accessible communication with stakeholders.
• Forecasting & statistical modeling knowledge and skills.
• Understanding of qualitative and quantitative analysis.
• Demonstrated ability to work with minimal supervision as an effective member of a team, using a high level of initiative to manage competing priorities.
• Ability to apply judgment to resolve issues and make evidence-informed decisions.
• Ability to respond to changing priorities, support various functions as needed, and work effectively in a dynamic environment.
• Must be an Australian citizen to apply.

Undertaking a temporary contract through Randstad will give you exclusive access to our candidate benefits portal. This includes many discounts across health insurance, phone plans, grocery stores and other retail stores as well as many other discounts. You will be able to access this directly through our easy-to-use timesheet portal upon commencement of your assignment.

For a confidential discussion about this role, please feel free to contact Aoife Bradley at

All applications must be submitted via the application portal. * Applications close COB on Wednesday 13th August *

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.