NZ Account Manager/HR

Australia PEO is a leading Professional Employer Organization (EOR) that empowers international businesses to employ workers in Australia and New Zealand without establishing a local legal entity.

Join our supportive and growing team as an Account Manager/HR & Payroll Specialist. This remote, part-time role offers flexible working arrangements and the chance to manage international clients while delivering HR and payroll solutions for our New Zealand market. Reporting to the Senior Account Director in our Sydney office, you will play a key role in providing administrative and payroll support with a strong focus on attention to detail.

The Account Manager is a client-facing role that combines relationship management, HR administration, and payroll to support international businesses employing workers in New Zealand and Australia. The role ensures seamless delivery of EOR services, including compliance, payroll, and employee management, while maintaining strong client satisfaction. This position requires excellent communication, attention to detail, and expertise in HR and payroll processes.

Key Responsibilities

• Client Relationship Management:

• Act as the primary point of contact for international clients, addressing their HR, payroll, and compliance queries promptly and professionally.

• Build and maintain strong, long-term relationships with clients to ensure satisfaction and retention.
• Liaise with clients on invoicing, contract terms, and service agreements, ensuring clarity and accuracy.

• HR Support:

• Respond to employee and client HR inquiries in a timely manner, including issues related to contracts, benefits, or workplace policies.

• Draft and manage employment-related documentation, such as employment contracts, letters of offer, and client agreements.
• Support employee onboarding processes, ensuring a smooth integration for new hires.
• Oversee administrative changes for employees, such as updates to contracts, benefits, or personal details.

• Payroll Management:

• Manage payroll processes for fortnightly or monthly pay cycles.

• Ensure payroll accuracy and compliance with local tax and labor regulations using platforms like Employment Hero, MYOB, or similar tools.
• Address payroll-related queries from employees and clients.

• Compliance and Process Management:

• Ensure all HR and payroll activities comply with local employment laws and regulations in the relevant market.

• Manage internal processes to maintain operational efficiency and alignment with EOR standards.
• Monitor and implement updates to employment policies or procedures as required.

• Administrative Support:

• Maintain accurate records of client and employee data, ensuring confidentiality and compliance with data protection laws.

• Provide administrative support for client accounts, including reporting, documentation, and system updates.

Role Requirements

• Experience:

• Proven experience in account management, HR, or payroll administration,

• Experience with platforms such as Employment Hero, MYOB or Hubspot is desirable.
• Familiarity with HR processes, including onboarding, contract drafting, and compliance.

• Skills:

• Strong attention to detail to ensure accuracy in payroll, contracts, and client communications.

• Excellent communication and interpersonal skills to manage client and employee relationships.
• Proficiency in Microsoft Excel and other relevant software for data management and reporting.
• Ability to work independently while collaborating effectively with a team.

• Personal Attributes:

• Client-focused with a proactive and professional approach to problem-solving.

• Self-directed and capable of managing multiple priorities in a fast-paced environment.
• Team player with a collaborative mindset.
• Knowledge of local employment laws and regulations (e.g., Australia or New Zealand) is an advantage.