Customer Service Officer

1 day ago

Minchinbury New South Wales, Australia Engineered Products Group Full time $60,000 - $90,000 per year

About the Opportunity

EPG Engines is excited to offer an opportunity for a motivated and customer-focused Customer Service Officer to join our successful team in Minchinbury, Sydney.

You will be responsible for delivering exceptional service and support to our customers, managing enquiries while ensuring accuracy and efficiency in all customer interactions. You will play a key role in building strong relationships with our dealer and OEM network and supporting our sales and operations teams.

Your additional responsibilities will include:

  • Responding to customer enquiries via phone and email in a timely and professional manner.
  • Processing orders, preparing quotes, and providing product and pricing information.
  • Coordinating with internal teams to ensure orders and deliveries meet customer expectations.
  • Identifying opportunities to improve the customer experience and support business growth.

Why EPG Engines

  • Work within a close-knit and collaborative team with long-term tenure.
  • Develop your skills and knowledge alongside industry experts with technical and commercial training, as well as access to our comprehensive LMS.
  • Access to novated leasing, Fitness Passport, and salary packaging.
  • Join a growing and ambitious company.
  • 8 weeks paid parental leave & 1-week secondary carer leave.
  • Opportunities for career growth and development across our network of companies.
  • An inclusive culture and access to our Women's Lead Network (if applicable).
  • A robust focus on work, health and safety through our "Home Safely Every Day" program.

About You

  • A passion and knowledge of Mechanics is essential.
  • Previous experience in customer service, sales support, or order processing, ideally in an industrial or technical environment.
  • Strong communication and interpersonal skills, with a genuine commitment to customer satisfaction.
  • High attention to detail and accuracy when entering data or processing orders.
  • A proactive and solutions-focused mindset.
  • Ability to work both independently and as part of a team in a fast-paced environment.

About Us

EPG Engines is Australia's central distributor of Kohler Engines and Kohler Diesel Engines.

To complement our range of engines, we also offer a range of Kohler Power Equipment, including portable generators.

EPG Engines is committed to providing exceptional quality engines, parts, accessories, and generators to the Australian market through our Dealer and OEM network.

EPG Engines is part of Questas Group and is committed to fostering a diverse, inclusive workplace and ensuring everyone goes Home Safely Every Day.

For more information about working with EPG Engines, please visit:

If you feel you have the necessary skills and enthusiasm to take on this exciting opportunity with our growing business, then please Apply Today.

For enquiries, please contact us via

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