Maintenance Coordinator – make a difference

BHC is an independent, not-for-profit developer, owner and manager of affordable and community housing. We provide affordable housing to vulnerable members of the community and have a strong growth mindset – we like to push the envelope and are working to significantly grow the provision of affordable housing to meet the real community need. This is rare and exciting opportunity to join us on that journey, to undertake meaningful work, and contribute to making a big difference

The success of BHC has been largely due to the organisation's ability to build relationships, source funding, strike entrepreneurial deals, create beautiful homes and deliver outcomes for communities.

A permanent opportunity presents as BHC's Maintenance Coordinator for you to use your experience to make a difference as part of a growing Facilities/Asset Management team in a high performing organisation in the non-profit sector growing from 1,750 to 3,500 properties. This role offers an opportunity to join the Company at a very exciting time as we work to deliver on our two strategic goals of 'Growing the supply of affordable housing' and 'Supporting residents and communities to thrive'.

The position is based in central Brisbane within easy walking distance from Central Station at BHC's modern offices at 333 Ann Street.

Reporting to the Assets Manager, the Maintenance Coordinator is responsible for managing reactive maintenance requests and serving as the primary contact for both residents and internal stakeholders across the portfolio. This role ensures timely, efficient, and effective resolution of maintenance issues while maintaining high levels of resident satisfaction and compliance with organisational and building standards.

The role is part of a dynamic Facilities/Asset management team of currently 11 team members plus Caretakers, that works closely with BHC's Housing Managers (Property Managers) and other teams across the business.

As a contemporary organisation that genuinely values the employee experience, we offer staff the option to work from home up to 2 days per week if desired.

The Role

The role requires demonstrated working knowledge of most of the following key competencies, and the desire and ability to learn from others:

Resident and Stakeholder Communication:

• Serve as the primary liaison for internal stakeholders regarding reactive maintenance during active tenancies, utilising our asset management system and other electronic communications as required.
• Act as the main point of contact for all maintenance inquiries from residents primarily via phone on the BHC Resident Care Hub, and email.

Coordination and Execution of Maintenance Requests:

• Coordinate requests to achieve a suitable outcome through troubleshooting and triaging requests and determining appropriate courses of action for maintenance issues.
• Allocate correct priorities, select appropriate trade types and contractors, and issue purchase orders Seek technical support and advice as required.
• Follow up with stakeholders to ensure resolution and satisfaction.

Escalation and Resolution:

• Work through any tenancy-related issues in collaboration with the Housing Team.
• Ensure compliance with timelines and process invoices within delegated authority.
• Escalate complex or costly maintenance issues to the Facilities Manager/Coordinator.
• Conduct virtual audits of completed works
• Keep file notes current to keep business up to date on actions and outcomes
• Perform accurate and timely reports related to Responsive Maintenance
• Compile entry notices and organise delivery of notices for Responsive Maintenance.
• Defect maintenance requests during the Defects Liability Period for new onboarded properties working with and under instruction from the Asset Manager.
• Work with Asset Manager in relation to Warranty Claims
• Support and back fill role of the Administrative Coordinator for Assets in event of unplanned absences and approved leave.
• Keep stakeholders aware of relevant issues and updates via MS Teams channels.

After Hours Maintenance:

• Follow up after-hours maintenance activities the next working day, including issuing purchase orders and following up on service requests.
• Maintain and update contact listings, entry codes, escalation protocols, and propose improvements to processes.

Tenant Damage:

Address tenant-related damages following the same procedures as reactive maintenance.

For a Position Description with more information, please visit the Careers section of our website (available soon).

Your skills

We are seeking an experienced professional with the following skills:

• Ensure timely responses to maintenance inquiries from residents and stakeholders
• Maintain high resident satisfaction through effective issue resolution
• Efficiently coordinate maintenance requests and select appropriate contractors
• Escalate complex issues to Facilities Manager or Housing Team as needed
• Coordinate after-hours maintenance (delivered by an outsourced call centre), maintaining up-to-date contact lists and protocols
• Address tenant damages promptly and fairly
• Represent organisation's interests in body corporate matters, approving/disapproving requests
• Perform general administrative duties, including managing emails and maintaining records
• Process invoices promptly within delegated authority
• Update records of Planned/Capex Budgets as required for relevant property
• Manage maintenance budget to align with allocated resources

Why join our team?

At BHC there is a strong focus on a good working culture (including work-life balance, flexible work options) with many staff having worked in the organisation long-term. As a mission-based organisation that provides housing for people on lower incomes, values-based people tend to be drawn to working with BHC.

There are plenty of professional development opportunities (formal and informal), and a strong history of internal promotions and movement across teams. All staff have access to an individual professional development budget of $2,000 every two years. Longevity of tenure is for the same reason staff are attracted to the organisation – because they enjoy making a difference and are given autonomy and ownership.

Staff also have access to generous salary packaging benefits to increase take home pay including $15,900 of your salary tax-free every year, plus $2,650 tax-free that can be put towards holiday accommodation or meals/entertainment; and novated leasing options. Discounts at major retailers on groceries, fuel, technology and phone bills to fashion, restaurants and entertainment is also available through our Flare Benefits program to help you save every day with well-known brands.

Access to pro-rata long service leave is available after 7 years, that is portable within the community services sector.

Your wellbeing matters to us. You will receive access to a paid 'wellbeing day' off each quarter to relax, rebalance and focus on your health and wellbeing; an ex-gratia paid day over Christmas, flexible work arrangements, fortnightly massages and reflexology, social events during work hours, proactive mental health support including workshops, an uncapped EAP and medical access program for staff and their families through Sonder, and a market-leading gender-neutral parental leave policy offering up to 14 weeks' full pay in addition to government paid parental leave to support equality and inclusivity. At BHC we have a shared commitment to a work environment where everyone can belong. We are proud to have an employee led committee, BRIDGE (Belonging, Respect, Inclusion, Diversity, Growth and Equity) who actively support the priorities that are important to our staff.

The office environment is modern with a culture that reflects our core values of making a difference, working with integrity, supporting each other, working safely, our differences, being accountable and delivering quality, and celebrating achievements.

We invite you to visit BHC's website to learn more about BHC.

To apply

Please apply including your resume and cover letter detailing how you meet the position requirements (even if you meet most but not all, we still would love to hear from you).

We are a 2025 Circle Back Initiative Employer and commit to respond to every applicant.