Medical Receptionist

3 days ago

Spring Hill, Queensland, Australia Central Brisbane Eye Clinic - Dr Leslie Manning Full time $48,000 - $60,000 per year

What you will love about working with us:

Our private practice is conveniently located within walking distance of Central Station, making it easily accessible by public transport. We offer a friendly, supportive team environment and a professional atmosphere where staff feel valued with a strong focus on delivering the best possible patient care.

This is a very busy practice, with this role suiting someone who thrives in a fast paced environment, can manage competing priorities, and takes pride in getting the job done.

What we think you will do most days:

Communication

  • Exercise confidentiality in regard to patient care and all aspects of the practice;
  • Greet patients and other callers at the practice in a courteous and efficient manner;
  • Keep patients informed of any delays;
  • Deal with referring Doctors and hospital staff courteously and helpfully;
  • Answer the phone promptly and courteously;
  • Record messages and make sure that they are attended to and brought to the attention of the relevant person;
  • Make outgoing calls as requested; and, Manage daily correspondence.

Appointments

  • Arrange appointments for patients following set booking procedures;
  • Arrive patients in a timely manner;
  • Update any information on medical records and in computer files;
  • Obtain appropriate details from new patients to maintain the patient database;
  • Prepare medical records and reports in readiness for consultation;

Finances

  • Advise patients of the billing policies for the practice;
  • Issue patient invoices and receipts;
  • Do daily banking reconciliation.

Other

  • Computer skills essential eg MS Office;
  • Type, file and post all correspondence;
  • Report accidents, injuries and illnesses and deal with emergencies when necessary;
  • Genie experience an advantage but not essential.

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