Medical Receptionist

4 days ago

Box Hill, Australia I-MED Full time

Our busy clinic in Box Hill is currently seeking additional customer focused and dedicated Medical Receptionists to join the team due to growth in demand. The role is a full time, permanent position working Monday to Friday with 7.6 hour shifts between the core hours of 6.00am and 10.00pm.
You will be given a solid training program upon commencement and with additional on the floor support, monitoring and ongoing coaching, feedback and development.
Reporting to the Area Office Supervisor, you will be responsible for providing high level reception duties and administrative services whilst ensuring the delivery of professional, caring and friendly services to patients, referrers and other customers.

**Key attractions for this role**:

- A collaborative and professional working environment
- Competitive remuneration package
- Opportunities for career advancement with I-MED's continued growth and expansion
- Commitment to your health and well-being, including access to employee assistance program
- A range of employee benefits, such as paid parental leave and discounted health insurance
- An innovative, respectful and welcoming clinic environment united in the pursuit of excellence

**Key accountabilities include**:

- Driving the delivery of high quality reception and contact centre services
- Managing appointments to maximise customer service and clinic efficiency
- Providing excellent customer service and patient care
- Developing and maintaining strong working relationships with patients, referrers, staff and managers

**Key selection criteria**:

- Previous medical receptionist and call centre experience (highly desirable)
- Ability to manage high volume, inbound calls
- Demonstrated initiative and willingness to learn
- Excellent interpersonal and communication skills
- Ability to work autonomously and in a team environment

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