Consultant - Service Investigations

6 days ago

Melbourne, Victoria, Australia LeavePlus Full time $80,000 - $120,000 per year

Work closely with Members to conduct investigations and resolve missing entitlement queries in compliance with relevant legislation, guidelines and business policies and procedures.

As a Service Investigations Consultant, you play a crucial role in upholding our vision and mission. By conducting thorough investigations and resolving missing entitlement queries, you ensure timely and positive outcomes that meet our members' needs. Your work adheres to all relevant legislation, guidelines, and business policies. This dynamic role involves close collaboration with both members and employers to address and resolve missing service issues effectively.

Key Responsibilities:

  • Resolve missing service requests working towards outcomes in accordance with legislative requirements
  • Identify, address, and resolve case related issues and complaints
  • Drive continuous process and capability improvement
  • Manage daily administrative tasks to support the service investigation case management process

Skills Required:

  • Proven experience working within a problem-solving role requiring critical thinking and clear decision making
  • Demonstrated attention to detail
  • Ability to interpret and enforce legislative compliance in a communicative, transparent and patient manner prioritising your customers/members
  • Experience managing and prioritising caseloads, or workflow in a deadline driven environment
  • Superior stakeholder management and relationship building strengths
  • Exposure and experience processing complex information ideally in a legislative or regulatory environment
  • Outstanding time management and ability to work with urgency and accuracy
  • Sharp verbal, listening and written communication

Now is the time to join LeavePlus, as we embark on the transformational process to become the leading digital regulator and administrator of an employee entitlement scheme.

Utilizing cutting-edge data and digital solutions, we're streamlining, automating, and elevating our processes. By harnessing technological advancements and refining our systems, we're committed to delivering a unique user experience for both our members and our team.

Join Our Team: If you are a born problem solver and are energised by interpreting information and questioning information to make educated judgement calls then this role is the challenge you've been searching for.

Application Process: To apply, please submit your resume and a cover letter outlining your relevant experience and why you are the ideal candidate for this role. We look forward to reviewing your application and potentially welcoming you to our team at LeavePlus.

Please note that employment at LeavePlus is conditional upon the satisfactory completion of a National Police Check. Applications are open to those with full working rights in Australia. LeavePlus is proud to be an Equal Employment Opportunity Employer.

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