Systems Engineer

1 day ago

Brisbane, Queensland, Australia Frequentis Australasia PTY LTD Full time $90,000 - $120,000 per year

Frequentis is a leading global provider of communication and information systems for control centres tasked with safety-critical operations. The company develops and distributes advanced control centre solutions across multiple sectors: Air Traffic Management (including civil and military air traffic control as well as air defence), Public Safety (supporting police, fire and rescue services, emergency medical response), Public Transport, and Maritime operations (including marine rescue and coast guard).

At Frequentis, we believe our workforce should reflect the rich diversity of the communities we serve. We value inclusive, family-friendly practices as key to building a supportive, high-performing team. We understand that family life can bring varied demands, and we're committed to helping our people balance these responsibilities with their professional roles.

We are currently seeking a Systems Engineer (Support) to join a dynamic, collaborative national team leading support services for the Advanced Digital Tower program. This role will play a key part in delivering cutting-edge digital aerodrome services as part of new developments and major upgrades at Western Sydney International Airport and Canberra Airport.

Key Responsibilities:

  • Act as the first point of contact for customers, responding to technical service enquiries and issues throughout the system lifecycle.
  • Capture, analyse, and coordinate resolution of reported incidents and technical problems within agreed response times.
  • Design, plan, and implement system changes and extensions, including integration of components into existing environments.
  • Conduct system audits, acceptance testing, and on-site system verification to ensure operational readiness.
  • Collaborate with Product Management to support product improvements based on customer feedback and field experience.
  • Maintain and update technical documentation related to systems and interfaces, ensuring accuracy and usability.
  • Travel to customer sites across Australia and to Frequentis HQ in Vienna for training, support, and system deployment activities.

Preferred Skills and Experience:

  • Tertiary qualifications in Engineering, IT, Computer Science, or equivalent.
  • Minimum 5 years of hands-on hardware and software support experience in mission-critical environments.
  • Proven ability to investigate, analyse, and resolve HW/SW defects in live customer environments.
  • Familiarity with ticketing and incident tracking tools such as Jira or ServiceNow.
  • Experience working with Voice Communication Systems in safety-critical industries such as ATM, rail, or command and control centres.
  • Exposure to government frameworks and compliance standards.
  • Experience with systems including Linux (RedHat), databases (PostgreSQL, MS SQL, Oracle), VoIP protocols (SIP, RTP), virtualisation (VMWare, ESXi), and network monitoring tools (WuG, Zabbix).

You don't need to meet every listed requirement to apply. If your experience aligns closely with most of the criteria, we encourage you to submit your application. We're focused on your potential, your desire to grow, and the unique strengths you bring.

We strongly encourage applications from Aboriginal and Torres Strait Islander peoples and individuals from culturally and linguistically diverse backgrounds.

To be eligible for this position, applicants must be Australian citizens and able to obtain and maintain a security clearance. Any offer of employment will be subject to standard pre-employment checks, including a National Police Check.

Please submit your application via the SEEK link provided.

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