Customer Support Specialist

3 days ago

Sydney, New South Wales, Australia Spaceship Full time $90,000 - $120,000 per year

About us
At Spaceship, we're on a mission to transform the way people think about and invest their money. We started in 2017 with Spaceship Super, and in 2018 we launched Spaceship Voyager, which is making investing easy for everyone. In 2023, we launched a new US Investing service.

Since launch, we have grown to more than 200,000 financial members and surpassed $1.5 billion in funds under management – but we're just getting started.

In 2024, eToro acquired Spaceship, strengthening eToro's presence in the Australian market and expanding into the superannuation and long-term savings sector. eToro has created an intuitive Social Trading platform that gives traders and investors access to global stock markets, with over 33 million users worldwide across 140+ countries.

What will you be doing?
For a business that enables people to invest in their future, trust is everything. This makes our Customer Support team absolutely crucial to the success of Spaceship and its customers.

You will be joining a small team focused on delivering excellent customer experience at Spaceship. You'll provide exceptional support to customers across all our products including superannuation, managed investments (Spaceship Voyager) and US Investing services.

Building trust requires not only a solid understanding of financial products and services, but also the ability to empathise with a diverse range of customers - from sophisticated investors who appreciate Spaceship's investment strategy to complete investing newcomers navigating their first investment account.

Beyond handling enquiries and solving problems, you'll play a role in product development by connecting customer feedback with different areas of the business.

Key responsibilities:

  • Act as our customers' primary point of contact, giving customers an internal voice and being our external ear
  • Provide comprehensive support across all Spaceship products including superannuation, managed investments, and US Investing services
  • Handle account management queries, product information requests, and technical support issues
  • Manage incoming customer enquiries via email, chat and phone
  • Handle customer feedback, complaints and general enquiries with expertise and care
  • Nurture relationships that will lead to long-term customer advocates
  • Collaborate with internal teams to improve products and processes based on customer insights

What are we looking for?
Essential requirements:

  • 2-3 years of experience in B2C customer support, customer success, or similar customer-facing roles
  • Experience with customer support systems such as CRMs and online chat platforms
  • Strong understanding of financial services and investment products
  • Experience in fintech, banking, or financial services is highly preferred
  • RG146 accreditation is advantageous (we can support the right candidate in obtaining this)
  • Full working rights in Australia

You will thrive in this position if you are:

  • Excited by our mission and hungry for a challenge
  • Passionate about forward-thinking fintech products and investment platforms
  • Empathetic, patient and able to understand complex problems from different viewpoints
  • Able to demonstrate initiative and persistence in solving customer problems
  • Constantly iterating to find the best solutions for our members
  • An exceptional communicator who thrives in a collaborative environment
  • Inquisitive with a strong aptitude for continuous learning
  • Detail-oriented with strong compliance awareness

This role will be based in our Sydney office. Candidates must have full working rights in Australia.

  • Customer Support Specialist

    1 week ago

    Sydney, New South Wales, Australia Weploy Full time $75,000 - $85,000 per year

    Customer Support Specialist — Superannuation (Fintech)Love solving problems and building trust with customers?Join a small, high-performing team with a fintech in Sydney. You'll be the first point of contact for our superannuation members, with exposure to managed investments and US Investing. What's in it for you:Salary: 75k-85k + superPermanent role FT...

  • Customer Support Specialist

    13 hours ago

    Sydney, New South Wales, Australia Veeva Systems Full time $60,000 - $90,000 per year

    Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.At the heart of Veeva are our values: Do the Right Thing, Customer...

  • Customer Support Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Keeyu Holdings Pty Limited Full time $80,000 - $120,000 per year

    Keeyu are building the AI Agent that detects and fixes fulfilment issues before a customer ever needs to ask, "Where's my order?"Whether it's a stockout, payment failure, or delivery delay, Keeyu plugs into the systems brands already use and resolves the problem at the source — automatically. This means fewer support tickets, faster resolutions, and...

  • Customer Support Specialist @ Klaviyo

    6 days ago

    Sydney, New South Wales, Australia Hatch Full time $60,000 - $80,000 per year

    This is a Customer Support Specialist role with Klaviyo based in Sydney, NSW, AUSalary:$ k pa.Klaviyo is a unified customer platform for email, SMS, and more. We give more than 90K online brands direct ownership of their consumer data and interactions - so they can turn transactions with customers into productive long-term relationships, and grow on their...

  • Customer Support Specialist

    6 days ago

    Sydney, New South Wales, Australia Humanforce Full time $60,000 - $90,000 per year

    Who are we?Humanforce's vision is to make work easier and life better for frontline and flexible workforces.Humanforce provides the market leading, best-in-one human capital management (HCM) suite for frontline and flexible workforces - without compromise. Our employee centred, intelligent and compliant HCM suite is highly integrated and composable, and...

  • Customer Support Specialist

    6 days ago

    Sydney, New South Wales, Australia Mable Full time $60,000 - $80,000 per year

    HomeMade, Mable, Leap In And Mable Direct Are Entities Under The Attain Healthtech Group Of Companies. While Our Companies Are Diverse, Three Similarities Bind UsWe exist to create lasting, positive change across the entire care and support sector - impacting more lives, elevating standards and shaping the future of careWe believe in technology as an...

  • Customer Success Specialist

    15 hours ago

    Sydney, New South Wales, Australia SALT SEARCH PTY LTD Full time $110,000 per year

    Customer Success Specialist (Paternity Leave Contract)HR Ai tech company | Sydney HQ | Hybrid | Urgent HireOur client is a HR Ai tech company, and they are reinventing the way organisations hire and engage talent. We are looking for an experienced Customer Success Specialist to join the company on a paternity leave contract. If you have a passion for tech...

  • Customer Support Specialist

    1 week ago

    Sydney, New South Wales, Australia Tyro Payments Full time $60,000 - $90,000 per year

    Why Tyro?At Tyro, we're into business big time. Through our integrated payments, banking and lending solutions, we're here to ensure nothing stands in the way of Australian business success. With over 21 years' experience under our belt, we know what it takes to build something great, which is why we combine the best people, technology, and partners to...

  • Customer Support Specialist

    1 week ago

    Sydney, New South Wales, Australia Tyro Payments Full time $60,000 - $80,000 per year

    Why Tyro?  At Tyro, we're into business big time. Through our integrated payments, banking and lending solutions, we're here to ensure nothing stands in the way of Australian business success. With over 21 years' experience under our belt, we know what it takes to build something great, which is why we combine the best people, technology, and partners to...

  • 5 x Customer Support Specialist

    2 weeks ago

    Sydney CBD, New South Wales, Australia Hays Full time $60,000 - $70,000 per year

    Your new company Join a purpose-driven bank based in Mascot. Your new role As a Customer Service Consultant, you will be the first point of contact for customers, delivering exceptional service and support. You'll assist with personal finance solutions, promote banking products, and contribute to the overall success of the Customer Division. ...