Client Services Officer

HELPING OUR COMMUNITY LIVE WELL.

Client Services Officer

Primary Health - Client Services

• Ongoing
• Part Time
• 2 days per week / 32 hours per fortnight

Kyabram District Health Service (KDHS) is a medium-sized rural health service that delivers a range of programs and services including acute, subacute, residential aged care and allied and primary health care services. KDHS has three campuses located in the townships of Kyabram, Stanhope and Tongala.

KDHS is a passionate inclusive workplace that promotes and values diversity. We are a culturally diverse organisation with a wide variety of people from different races, cultures, age, gender, ethnicity, physical ability, sexual orientation, religious belief, work experience and education background. We believe diversity drives innovation and we will continue to build and nurture a culture where inclusiveness is a reflex and where there is a deep sense of pride, passion and belonging that transcends any role.

Requirements for Applications

To be considered for this role, please ensure your application includes a cover letter, a resume, and a separate document addressing all Key Selection Criteria outlined in the Position Description.

About the Role

The Client Services Department is the central point of access, supporting Allied health, Theatre and Day Surgery. As the initial contact for many entering our Health Service, the Client Services Unit will provide the "Image" of what Kyabram health stands for and our values of Caring, Inclusive, Versatile, Accountable and Collaborative.

As a \ Client Services Officer you could be asked to work in any number of roles including Front Reception, Ward Clerk, the Specialist Consulting Clinics or Central Intake. If you are highly motivated and can adapt well to change and have a positive, friendly mindset then you will do well in this role.

About You

• Demonstrated ability to work in a team environment with a commitment to customer service.
• Demonstrated analytical and problem solving ability.
• Demonstrated ability to work under pressure while managing time effectively to complete tasks accurately and in a timely manner.
• Demonstrated ability to operate with minimal supervision and show high levels of initiative whilst understanding limitations to Scope of Practice.
• Excellent skills in the use of Microsoft Office products and the ability to work with multiple software programs.
• Demonstrated ability to maintain strict information Privacy (Confidentiality)
• High-level communication and interpersonal skills that support and enhance positive relationships.
• Ability to communicate, support and facilitate ease of access to services for all clients/patients regardless of age, culture or ability.

Desirable:

• Experience in i.Patient Management System (IPM)
• Experience in Oracle Financial Management Information System.
• Experience in Regional Community Platform (RCP)

What KDHS Can Offer You

KDHS is a compassionate, family friendly employer where every employee is a valued team member.

Inclusive of a perfect work/life balance, KDHS also provides:

• A dynamic workplace
• Free onsite car parking
• Professional Development opportunities
• Salary Sacrifice/Packaging
• Employee Assistance Program
• 5 Weeks Annual Leave

Further Information

Download a copy of the position description and contact Tegan Clarke, Client Services Manager (Acting), Phone or drop her an email at

Vaccination against Influenza (where mandated) is a mandatory requirement for this role.

All appointments are made subject to satisfactory police check. Completion of a Commonwealth of Australia Statutory Declaration is required prior to commencement. KDHS is an equal opportunity employer and is committed to attracting and retaining a diverse workforce that reflects the community we serve. Applications from Aboriginal and Torres Strait Islanders are encouraged.

KDHS would like to acknowledge that we operate on Yorta Yorta land and wish to pay our respect to Elders past, present and emerging. We recognise our First Peoples as the Oldest Living Culture on the Planet and their connection to our lands and waterways.

Recruitment agencies should note that KDHS does not accept agency resumes. KDHS is not responsible for any fees related to any unsolicited resumes submitted by Recruitment Agencies.