Scheduling Co-ordinator

2 days ago

Cranbourne West VIC, Australia Senior Helpers Full time $35,000 - $60,000 per year

At Senior Helpers Casey, we are committed to empowering aged care and disability clients in our local community to live independently and with dignity in the comfort of their own homes. We are seeking a compassionate, proactive, and highly organised Scheduling Coordinator & Administration Officer to join our small, dedicated team.

About the Role

This full-time role (Monday to Friday, 9 AM – 5 PM) is vital in supporting the delivery of high-quality, person-centred care. You will coordinate support services, provide administrative support, and manage afterhours on-call responsibilities.

Key Responsibilities

  • Coordinate and manage support worker schedules according to client care plans, Case Manager guidance, and individual preferences.
  • Match suitable support workers based on skills, availability, and client needs.
  • Ensure continuity of care by managing shift replacements, leave coverage, and afterhours on-call support as required.
  • Assist with recruitment, onboarding, and induction of new support workers in line with company policies and compliance standards.
  • Undertake general administrative tasks.
  • Respond to queries from clients, families, and support staff with empathy and professionalism.
  • Address incidents, complaints, or issues raised by clients, support workers, or team members, escalating to the Case Management Team & Operations Manager when necessary, ensuring all matters are documented and managed promptly.

About You

You are adaptable, flexible, and thrive in a dynamic environment where no two days are the same. You have excellent communication skills both in person and over the phone, serving as the first point of contact for clients, families, and support workers. You remain calm under pressure, take initiative, and are confident using technology to manage schedules, client information, and other administrative tasks.

You have a strong desire for growth in the home care sector and a passion for making a positive impact on clients' lives. If this sounds like you - then you may be the superstar we are looking for

Essential Requirements

  • Previous experience in scheduling, rostering, or administration (preferably in health, aged care, or disability services).
  • Excellent computer skills and attention to detail.
  • Availability for afterhours on-call duties as required.
  • Understanding of My Aged Care, NDIS and Home Care Packages highly desirable.
  • Current Police Check, Working with Children Check, and Driver's License.

Why Join Us?

  • Be part of a collaborative, values-driven team.
  • Make a real and lasting impact on the lives of others.
  • Opportunity for additional income on base hourly rate through afterhours support.
  • Engage in a fulfilling and rewarding role close to home.
  • Dynamic, varied position with growth opportunities.
  • Onsite parking.

If you embrace change, communicate with empathy, and thrive in a small, tight-knit team, we would love to hear from you.

Job Types: Full-time, Permanent

Pay: From $35.00 per hour

Benefits:

  • Professional development assistance

Ability to commute/relocate:

  • Cranbourne West VIC 3977: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

  • Do you have experience in the Aged Care & Disability sector?
  • Are you available to work remotely and provide on-call support outside of office hours, with the opportunity to earn additional pay?"

Experience:

  • Office Administration/ Scheduling: 1 year (Required)

Work Authorisation:

  • Australia (Required)

Work Location: In person

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