Helpdesk Administrator

3 days ago

Perth, Western Australia iQuest Consulting Pty Ltd Full time $104,000 - $130,878 per year

iQuest Consulting is a dynamic and growing IT solutions provider dedicated to delivering top-notch services to clients across various industries. Our company culture is built on innovation, teamwork, and a passion for technology. We take pride in fostering a collaborative and energetic work environment, where individual growth and achievement are celebrated. As our business continues to expand, we are seeking a Help Desk Administrator to join our dedicated team of professionals.

Position Overview

As a Help Desk Administrator at iQuest Consulting, you will play a critical role in delivering exceptional IT support services to our clients. You will have the opportunity to work with a young, energetic team and be part of a company that values continuous learning and professional growth. This role offers uncapped potential for expanding your technical skill sets and earning more based on our KPI system.

Key Responsibilities

  • Provide first-level technical support to clients via phone, email, or chat.
  • Diagnose and troubleshoot hardware, software, and network issues.
  • Document and track all support requests in our ticketing system.
  • Collaborate with senior technical staff to resolve complex technical issues.
  • Assist in the maintenance and configuration of IT systems.
  • Communicate effectively with clients to ensure their needs are met and issues are resolved promptly.
  • Contribute to knowledge base articles and training materials for team members and clients.

Qualifications

  • Cert in IT or a related field (or equivalent work/life experience).
  • Strong problem-solving and analytical skills.
  • Excellent communication and customer service skills.
  • Basic knowledge of IT systems, networks, and software.
  • Ability to work in a fast-paced, team-oriented environment.
  • Willingness to learn and adapt to new technologies and processes.
  • IT certifications (e.g., CompTIA A+, Network+, or Microsoft certifications) are a plus.

Why Join iQuest Consulting

  • Professional Growth: We believe in continuous learning and provide opportunities for you to expand your technical skills and knowledge.
  • Uncapped Potential: Our KPI system allows you to earn more as you excel in your role and contribute to the success of our team.
  • Dynamic Team: Join a young and energetic team of IT professionals who are passionate about what they do.
  • Business Expansion: Be part of a company that is going through a controlled growth period and is actively shaping the future of IT solutions.
  • Great Culture: We foster a positive work environment that values teamwork, collaboration, and innovation.

If you are eager to kick-start your career in IT and be part of a thriving company that offers exciting opportunities for professional development, we encourage you to apply.

Note: iQuest Consulting is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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