ICT Support Officer

2 weeks ago

Perth, Western Australia Duratec Full time $60,000 - $80,000 per year
  • Wangara office
  • Full time Monday – Friday
  • Suit someone with a customer service flare and passion for IT

Be responsible for all ICT support and helpdesk enquiries across the business.

  • Answer incoming support calls and provide resolution within SLA using our call logging system
  • User administration, support and management of Active Directory, JD Edwards, MS Office 365, MS Exchange Online, MS Teams and other applications
  • Desktop and Laptop SOE deployment, support, and repair
  • Administration and support or various peripheral devices
  • Handheld Device deployment and support (including smartphones and other IOS devices)
  • Application installation, upgrades, configuration, and support
  • Troubleshoot connectivity and network issues (Cellular, Satellite, WiFi, LAN, VPN, xDSL, Fibre, NBN)
  • Organising warranty and repairs for faulty devices
  • Purchasing, stock and asset management using our asset management system

About You
You can work autonomously, have excellent communication skills and have an exceptional customer service flair along with;

  • 0-2 years experience
  • Strong administration and troubleshooting skills across Windows 10/11
  • Prior SOE deployment experience
  • Prior handheld device experience
  • IP Telephony administration
  • Windows Server and Microsoft Office 365 basic administration and support experience
  • Excellent record keeping and asset management

The Benefits

  • Ongoing rewards & recognition programs
  • Access to everyday discounts from Australia's leading retailers with Flare
  • Paid parental leave
  • Employee referral programs up to $2000
  • Salary sacrifice options
  • Employee Assistance Program
  • Novated lease options
  • First Aid and Mental First Aid Support Officers

Submit your resume today and start a conversation with one of our recruiters. This role is subject to a pre-employment medical and background checks.

About Us
The Duratec group of Companies is an ASX listed, solutions–driven business specialising in the protection, remediation, and enhancement of steel and concrete structures. We provide whole-of -life engineering, construction, and maintenance services with a Company focus on sustainably extending the life of the built environment. We've been around since 2010 giving us solid foundations and we're currently on an exciting trajectory of growth.

Operating across Australia and Papua New Guinea, we work on projects in Defence, mining, energy, marine, infrastructure, and building and facades. Our reputation for collaboration and successful project delivery has resulted in Australia-wide expansion of the business and we're dedicated to forming new branches across Australasia.

We have a workforce of approximately 1,300 people across 25 locations spanning every State and Territory in Australia. We have an exciting future ahead and it's a great time to join the team

We are committed to building a workplace culture that values diversity and inclusion. We encourage the employment of people with disability, Aboriginal and Torres Strait Islanders, LGBTI and other diversity groups.

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