Hotel Maintenance Assistant

Job Purpose

Ensure the appearance and safety of the grounds and rooms are of a high standard. Responsible for the efficient operation of mechanical, electrical, refrigeration, air conditioning, fire systems, kitchen equipment, audio and visual, laundry, internal and external lighting, plant and equipment, as well as general upkeep of the rooms.

Reporting Lines

• Hotel Manager
• Maintenance Assistant

Key Interactions

Internally

• Other internal departments

Externally

• Guests
• Suppliers
• External Contractors

Primary Responsibilities

• Ensure all public area facilities are open on time, professionally presented and functioning ready for guests' use.
• Complete all general maintenance in a timely and efficient manner.
• Seeks to implement procedures to assist in improving the efficiency of repairs and maintenance to maintain acceptable costs and high standards.
• Maintain functioning of fire detection equipment.
• Record the costs of repairs done by maintenance personnel and contractors accurately.
• Plans regular maintenance and up-keep of all equipment and keeps accurate records.
• General public area cleaning duties as required.
• General gardening duties as required.
• Pool maintenance as required.
• Prioritise tasks according to urgency and importance.
• Order stock in a timely manner, when required.
• Liaising with contractors and suppliers in a professional manner.
• Provide passionate and friendly service to external and internal guests at all times.
• Assist guests with all enquiries and complaints and provide accurate information to guests about Property facilities and features.
• Comply with all guest privacy and security procedures.
• Be trusted to follow correct procedures for all lost property items.
• Foster and encourage a culture of open communication with other Departments such as Housekeeping and Front Office to ensure requests are actioned appropriately.
• Handle all amenities, chemicals and equipment according to specific instructions and Workplace Health & Safety standards.
• Undertake special projects, as directed.

Financial Performance

• Consider the financial impact on Accor for all activities and commitments.

Accor Representation

• Act as an Accor ambassador, aiming to enhance the company's image and market reputation, internally and externally
• Represent Accor to key suppliers and partners
• Take every opportunity to be an Accor advocate by actively promoting special offers, services and facilities available within Accor.

Management and Leadership

• Embrace the Accor values and lead by example in demonstrating the spirit of the values in all actions and interactions
• Empower high performers and innovators whilst fostering entrepreneurial spirit.

Guest Relations and Heartist

• Take initiative to ensure that interactions with our guests (internal or external) are positive, productive, professional and in keeping with the principles of Heartist
• Support and value the contributions of all team members, creating trust and empowering our people
• Treat guests and team members from all cultural groups with respect, sensitivity and transparency.

Workplace Health and Safety (WHS)

• Contribute to building and maintaining a culture that values effective and proactive WHS management
• Demonstrate personal commitment to maintaining a safe workplace at all times, including your own behaviours and practices
• Abide by the Accor WHS policy and related policies and procedures and fulfil any legislated requirements
• Participate in consultation regarding matters pertaining to your health and safety and that of your colleagues
• Report any health or safety hazards or incidents, faults, repairs, cleaning needs and accidents to your manager and record on the appropriate form immediately following accident. Participate in any required actions following the incident
• Participate in any training or education to assist you in performing your tasks safely, and always follow any reasonable instruction or procedure relating to health and safety
• Use safe manual handling techniques, practice safe work habits following Accor health, safety and environment policies, wear protective clothing provided where necessary and take a consultative role in assisting and maintaining a clean, tidy work area and a healthy and safe working environment
• Maintain procedures to minimise our impact on the environment and prevent pollution
• Ensure all equipment is kept in good working order and used only for the purpose for which it was intended. Report all broken or damaged departmental equipment to your manager
• Contribute to cost control through energy conservation, correct storage of all materials and use of equipment per operating standards and manufacturers specifications
• Be fully conversant with departmental fire and evacuation procedures.

Environment

• Support Accor's commitment to "Planet 21" (saving energy, recycling, sorting waste etc.) as well as Accor's Planet 21 Commitments
• Demonstrate commitment and cooperation with Accor's Planet 21 program

Other

• Take responsibility to ensure all required tasks are completed accurately and within given time frames
• Participate in scheduled training and development programs provided by Accor
• Abide by the Accor policies in relations to equal employment opportunity and harassment in the workplace
• Create a culture of inclusion and diversity allowing all team members to Feel Welcome and Feel Valued
• Abide by all Accor policies with special note of Accor primary policies and the Competition and Consumer Act Policy
• Attend and contribute to team and departmental meetings
• In line with the Accor Talent & Culture strategy, undertake and complete additional projects as required
• Ensure Hotel, Customer and Employee information or transactions are kept confidential during or after employment with the company
• Follow Company procedures with respect to grooming, performance and conduct standards, workplace health and safety, emergency procedures and all other property policies and procedures as detailed in the team member handbook, department procedure manuals and company policy manuals
• Any other reasonable tasks requested by your manager.

Profile

Knowledge and Experience

• Building trade skills
• Basic knowledge in areas of electrical, plumbing, HVAC and carpentry

Competencies

• An ability to understand and navigate complex stakeholder environments
• Strong focus and passion for hotel operations
• Sound understanding of emerging trends in the industry
• Demonstrated ability to coach, mentor, develop and inspire teams
• Confident and articulate communication, negotiation, relationship and networking skills
• Time management skills with the ability to multitask
• Strong personal integrity
• Entrepreneurial spirit with drive, ambition and high level of energy
• Good interpersonal skills with ability to communicate with all levels of team members
• Flexible and able to embrace and respond effectively to change
• Role model in Accor values and Heartist culture.

By signing this document, the team member confirms his or her knowledge of the content.

This job description is not exhaustive and will evolve as Accor's organisational needs change. Accor reserves the right to amend this job description at any time.

Job Type: Casual

Pay: From $25.80 per hour

Work Location: In person