Member Engagement Manager

Job no: A2893

Category: Marketing, Corporate Affairs, Stakeholder Management, Policy & Advocacy

How will you make an impact?

Are you passionate about making a positive impact to our members dignified retirement?

Join Hostplus and help shape the retirement futures of over 1.9 million Australian workers. As our Member Engagement Manager, you'll drive marketing campaigns that directly improve members' financial wellbeing by connecting them with the right products and services for their life stage.

The opportunity

The opportunity

You'll champion a specific member life-stage segment, becoming the go-to expert who understands their motivations, needs, and aspirations. Your role centres on end-to-end campaign management – from strategic planning and data analysis through to creative execution and performance reporting.

Key aspects of the role include:

• Developing and managing an annual marketing calendar targeting your member segment
• Leading strategic marketing programs for product initiatives, financial advice, and member education
• Collaborating with business intelligence teams to leverage data insights for campaign optimisation
• Creating compelling marketing briefs and managing agency relationships
• Analysing campaign performance and recommending improvements to drive better member outcomes

About you

You're an experienced marketing professional with a strategic mindset and hands-on execution skills. You bring five years of campaign management experience across multiple channels, with a track record of delivering projects on time and within budget.

We're looking for someone with:

• Strong analytical abilities and experience reporting on marketing outcomes
• Excellent writing and communication skills
• Outstanding organisational and planning capabilities
• Previous superannuation or financial services experience (preferred but not essential)

If you've been looking for a Marketing Manager, Campaign Manager, or Member Communications Manager role where you can make a real difference, we'd love to hear from you.

What can we offer you?

Our employees are passionate about what we do and are proud to be part of an organisation which helps everyday Australians achieve a brighter future. We value diversity of thought and have an open and flexible workplace. Some industry leading benefits we offer include:

• Hybrid and flexible work environment
• 15% superannuation
• Additional paid leave over Christmas and New Year
• Additional 5 days paid "flex leave", so that you can take time out when you need it
• 18 weeks paid parental leave
• Total Wellness Program, including benefits such as free flu shots, comprehensive EAP support, access to medical experts and wellness related events throughout the year
• 3 days community service leave
• 4 weeks paid gender affirmation leave
• Access to long service leave at 5 years
• Access to subsidised financial advice
• Dedicated per person development budget to support your growth

Just to name a few

About us

At Hostplus, we passionately provide around 1.8 million members with the best possible service; constantly looking for new ways to deliver better value while helping members get the most out of their super. We are inspired to help our members achieve greater security for their future and ensure they retire with dignity.

Your role at Hostplus will make a difference, whether you're in marketing, financial advice, operations or any of our other divisions - you'll be contributing to ensuring our members retire with the best possible outcomes, and what better feeling is there than knowing your role helps someone to retire with dignity and security?

Our commitment to diversity and inclusion

We are dedicated to creating an inclusive workplace where everyone feels valued and appreciated for being their authentic selves. We celebrate diversity and believe that different backgrounds and experiences enrich our relationships and bring meaningful benefits to our people, our members, and the communities we serve.

We welcome applications from everyone and if you require any adjustments made during the recruitment process, we encourage you to reach out to us at and to let us know how we can support.

How do I apply?

If you are interested in this opportunity, please follow the prompts to make an application.

We have an important duty to our members, all appointments are made subject to a satisfactory National Police, Bankruptcy and Insolvency Check.