Patient Services Assistant

• Casual position with set shifts Mon- Fri, 6am- 12pm
• On-going training opportunities
• Previous PSA/AIN Experience Desirable

About the role

Are you a Patient Services Assistant with excellent interpersonal and customer service skills, and a passion for delivering high quality patient care?

John Fawkner Private Hospital is seeking applications from skilled Patient Services Assistant for our Medical Ward. This is a casual position with set shifts 6am- 12pm, Monday to Friday.

About us

John Fawkner Private Hospital is located in the north west of Melbourne. With 186 registered beds, a 12 cubicle Emergency Department, 5 operating theatres, 12 bed critical care complex and busy Day Procedure Unit, we provide a wide range of services to its community. We specialise in orthopaedics, general surgery, general medicine, oncology, cardiology, urology, plastic surgery, ENT, gynaecology. neurosurgery, ophthalmics and vascular surgery.

Your responsibilities will include:

• Assist nurses or hospital staff in carrying out patient care duties
• Work as part of the health care team; practice in accordance with state legislation and within the designated scope of practice parameters
• Assess patients using therapeutic skills
• Provide recommendations to specialist treatment programs based on their diagnosis
• Answering patient/visitor/customer enquiries

Essential Criteria:

• Certificate III/IV (from an approved training provider) in Community and Health Services or other relevant certification or a Bachelor of Nursing student (2nd year acute placement completed)
• Excellent ability to plan and prioritise work
• Highly developed verbal and written communication skills with the ability to communicate effectively with a multidisciplinary team
• Previous experience as a PSA/AIN desired
• Excellent communication and customer service skills
• Works well independently and within a team
• Basic computer skills

Why Healthscope?

When you join Healthscope, you become part of our Community of Care.

Our people are at the heart of our organisation - no matter the role, every day our people make a difference to the lives of our patients and their families. We work together to create positive, memorable experiences, alongside our quality care, in every moment of every day.

As the only national private hospital operator and healthcare provider in Australia, our 42 sites are supported by our central Support Office, enabling them to provide an exceptional experience for the communities we care for. Healthscope opens the door to endless opportunities for our people, giving them the flexibility to work across one or multiple hospitals across our network.

We encourage the pursuit of continuous professional development and education and support our people to grow and flourish securely.

We pride ourselves on working with talented, passionate and caring people to ensure our patients receive the highest quality care and experience during their stay with us.

While our hospital network is vast, Healthscope is a family. We support each other, we share learnings, celebrate successes and face challenges together.

Come and be the difference in our patient's lives.

More Information: Our commitment to quality and safety for our patients, staff and visitors is our highest priority. Applicants will be required to provide a current National Police check prior to appointment and persons in patient contact roles will be required to provide proof of immunity to specified infectious diseases as a Category A Healthcare worker under VIC Health Policy "Occupational Assessment, Screening and Vaccination Against Specified Infectious Diseases", including evidence of 3x doses of COVID-19 Vaccination as per VIC Public Health Orders.

If you are successful, you will receive a salary based on the current Enterprise Agreement

Applications close: 23/10/25

Further Enquiries: For any further enquiries please email

To Apply: Please click on the 'Apply' button to be taken to our online application form. Please include a cover letter your CV along with the contact details for two professional referees.