Service Manager

11 hours ago

Tamworth, New South Wales, Australia Wideland Group Full time


• Lead a dynamic and growing service department

• Represent premium brands including Hino, Iveco, JCB & CLAAS

• Salary package , Maintained company vehicle + monthly performance-based incentives + career development

Are you ready to take charge and make a real impact in your next leadership role? Wideland Group, one of regional Australia's most diverse privately-owned multi location dealership groups, is looking for a hands-on Service Manager to lead our Truck, Agriculture & Construction service operations based at our Tamworth branch.

With multiple branches across Queensland and New South Wales, Wideland proudly represents some of the most recognised global brands in the industry — Hino, IVECO, JCB, and CLAAS, just to name a few that you will be working with.

About the Role:

This is a rare opportunity for a results-focused leader who thrives on responsibility, teamwork, and delivering exceptional service. You'll take full ownership of the department's performance, supported by a dedicated team, modern facilities, and a forward-thinking leadership group that's committed to your success.

You'll be responsible for leading day-to-day operations, building strong customer relationships, and driving growth through smart service strategies and team development.

Key Responsibilities:

  • Lead and manage a skilled team of technicians and service professionals
  • Drive service department performance, efficiency, and profitability
  • Deliver outstanding customer service and ensure satisfaction at every touchpoint
  • Promote the service offering to existing and new customers
  • Manage workflow, scheduling, and workshop operations
  • Foster a strong, positive, and accountable team culture

What You'll Bring:

  • Proven leadership or supervisory experience in a service-related role
  • Strong mechanical knowledge & Mechanical Trade qualifications & previous experience (trucks, agriculture, or construction equipment preferred)
  • The ability to coach, mentor and lead teams to hit performance targets
  • Confidence in promoting services and developing new business
  • Excellent communication, organisational, and interpersonal skills
  • Solid computer literacy (AUTO IT or similar DMS is highly regarded)
  • A proactive, "can-do" mindset with a focus on customer satisfaction and taking ownership of the department results

What's on Offer:

  • A long-term career opportunity in a reputable, family-owned business
  • A collaborative and supportive team environment
  • Modern facilities and access to premium products
  • An attractive salary package including base + performance incentives
  • Real opportunities for career development within a growing company

If you're ready to take the next step in your career and lead a successful service team in a thriving business — we want to hear from you

Apply now with your resume and cover letter.

Only applicants with relevant industry experience and trade qualifications will be contacted.

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