Guest Services Attendant

2 days ago

Hunter Valley NSW, Australia MULPHA Full time $45,000 - $65,000 per year

Introduction:

THE OPPORTUNITY

Bimbadgen is seeking an enthusiastic, Guest Service professional with exceptional customer service skills and a passion for Emma's Cottage.

Working closely with the Venue Manager to assist in the day-to-day running Emma's Cottage, this role will focus on providing engaging customer service across the various parts of the business.

As a valued member of the team, you will play an integral part in delivering the wine and hospitality experience, creating first and lasting impressions to all property guests.

Key responsibilities include:

  • Providing a top tier customer experience to all property guests
  • Ensure that the Emma's Cottage is always presented to the customer in the set standards. This includes assisting in housekeeping across the accommodation where needed.
  • Work closely with the team to hit sales targets, create new opportunities and drive sales and revenue
  • Provide customers in phone enquiries service excellence with the aim of growing property visitation
  • Work with an encourage your team and supply training and support where needed
  • Comply with all relevant Workplace Health and Safety and OH&S.

Our ideal candidate will have:

  • A love of Customer Service and Hospitality
  • Exceptional communication and organisation skills
  • Fun and friendly attitude towards customer service and a warm and bubbly personality
  • Wine knowledge and/or appreciation highly desired, but a keen interest is a must
  • Availability to work weekend & some evening shifts
  • A current RSA (or to be obtained prior to start)
  • Own transport essential

BENEFITS

  • Amazing food and wine discounts
  • Hotel discounts at some of Australia's best 5-star hotels in the city, far north Queensland and the snow
  • Service vouchers
  • Access to free training and development

ABOUT BIMBADGEN

Bimbadgen is a premium Hunter Valley winery and hospitality provider. The Estate features a large winery operation, cellar door, accommodation, multi award winning Esca Restaurant, Woodfired Pizzeria, private wedding centre and hosts large scale events. Bimbadgen proudly belongs to Mulpha Australia Limited, with sister properties in the InterContinental Sydney, Hayman Island and Sanctuary Cove.

To find out more, visit and

APPLICATIONS

Apply online today if this opportunity sounds like a great fit for you

Description:

Guest Services Attendant

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