Analyst, Collections Strategy

2 days ago

Australiawide, Australia NAB Full time $80,000 - $120,000 per year
  • High-impact role influencing strategies across core NAB portfolios.
  • Collaborative supportive team with opportunities for development.
  • Flexible working, great culture and a purposed driven organisation.

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else.  Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand 

In the role of Analyst – Collections Strategy you will join the Collections Strategy team that's doubling down on customer obsession. 

In this Analyst – Collections Strategy role, you will:    

  • Play a critical role in transformation how we engage with customers in arrears, using data, analytics to drive better outcomes for customers and the bank.
  • Be working on developments in credit strategy, automated decisioning and portfolio monitoring.
  • Assisting in analytical deep dives and identifying developing trends and new opportunities.
  • Maintain portfolio monitoring tools while working with your stakeholders to influence change that optimises business return while maintaining great customer outcomes.
  • Contribute and learn from wider talent in the team.  

We're looking for the best and brightest to deliver the best for our customers. You'll need:

  • Ideally you will be Tertiary Qualified.
  • Proficient in data analytics tools eg: R/Python/SAS/SQL, and MS Suite (required)
  • Experience using decisioning systems e.g. FICO or Experian products (highly desirable)
  • Understand RG96 Debt Collections Guidelines, APRA Prudential Standards 220 (APS220).
  • Preferred 1 year in credit risk or similar experience (e.g. analytics)
  • Ability to work with large data sets to gather insights
  • Can use data driven analytics to develop insights, reporting and recommendations
  • Ability to understand complex problems and take a structured approach to solve.

A diverse and inclusive workplace works better for everyone 

We know that our people make us who we are. That's why we have built a culture of equity and respect - where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs), we continue to foster an inclusive environment, where all NAB colleagues' unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way. 

For details on the recruitment process, and accessibility, or alternate methods to apply for this role, please visit To discuss adjustment requirements, please contact the NAB Careers team via (please reference job number) or visit our Careers page through the link above for other contact options. 

Join NAB 

If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.   

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