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Digital Business Analyst
3 weeks ago
- Join our collaborative Qantas Digital team to create innovative customer-facing digital products
- Flexible ways of working – hybrid model with 3 days onsite
- Full-time permanent position based at our Head Office in Mascot, Sydney
We've always been pioneers, and we're proud to see that spirit in our people today. Our resilience has helped us through good and tough times, and it still drives us to keep pushing the challenging expectations today. Our corporate functions include Corporate Affairs, Public Company, Legal, Finance, Treasury, Industrial Relations, IT, Sustainability, People and Customer, supporting the CEO in making Qantas a market leading, global organisation.
As the
Digital Business Analyst
, you will be responsible for helping the Product Owner facilitate the transforming of customer and business problems into solutions and for translating solutions into succinct, effective agile artifacts so that the squad is engaged and aligned. You will have a thorough understanding of business vision and context whilst being passionate about customer innovation.
The successful candidate will also possess a solid grasp of airline operational processes, be comfortable with both Agile and traditional delivery methods, defining improvements to features and processes, assisting decision-makers in gathering information to make decisions, work in multi-functional teams and effectively communicate in detail how features and processes work.
You'll have:
- 3+ years of experience as a Digital Business Analyst or equivalent in an airline operational business area and;
- 2+ years of experience in, and a passion for Agile ways of working
- Strong understanding and use of modern digital frameworks and their methodologies, including Scrum, Kanban, lean, design thinking, human-centred design, multivariate testing, process mapping, flow charting, continuous improvement, test automation and others
- Proven track record in communicating requirements both verbally and through user stories, with logical and clear acceptance criteria, that are easily understood by developers, testers, and stakeholders
- Can solve, and lead the solving of, strategic problems of high complexity
- Proven ability to meet goals and deadlines with an excellent attention to detail
- Able to work with a high degree of autonomy and is proactive with initiative and a bias for yes
- Solid experience establishing and executing reports in a digital analytics or business intelligence (BI) tools, to compare data sets to deduce accurate insights
- Robust stakeholder engagement and management skills (day- to-day interpersonal, structured workshops, etc.)
- Well-rounded digital, application, infrastructure, mobile, UI and UX knowledge
- Process driven mindset, with the ability to drive change with complex processes and systems
- Able to understand legal, regulatory, and corporate stipulations and evaluate risk and articulate using technical and business language
Why Qantas?
You'll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.
There are many different opportunities across our team, which means you'll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You'll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we've got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.
The Qantas employee benefits program offers amazing benefits that extend well beyond travel.
- We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
- We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) and additional purchased leave options for eligible employees.
- We'll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.
- We'll support your wellbeing: Whether it's learning to better support your own and others' mental health, our interactive wellbeing app or your very own tailored nutrition plan.
Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at time of application. Your personal information will be kept confidential in compliance with relevant privacy legislation.
Be a part of something special and play your part in the Qantas story – get in touch today.
Applications close
on the 4th of January
Please note: Applications will only be considered for candidates who have the right to work in Australia / New Zealand without restriction or sponsorship.
