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5 days ago
Our client, a leading Professional Services Practice based in the CBD presents an outstanding opportunity for a talented Junior IT Support Officer to join the business. A new role within the firm, you will play a vital role in maintaining and improving their IT infrastructure. You will provide both technical support, manage hardware and software setups, oversee user onboarding, and contribute to IT projects, including new Station launches and system rollouts.
This role suits someone with a solid foundation in IT support who enjoys problem-solving, working autonomously, and collaborating with internal and international teams. Strong communication skills and a customer-first mindset are essential in this fast-paced, hands-on environment.
Key Responsibilities:
- Order, install, and configure IT equipment, ensuring proper setup and ongoing functionality.
- Assist in maintaining IT systems, including desktops, laptops, printers, and mobile devices.
- Support the smooth onboarding of new team members.
- Support regular system updates, backups, and IT documentation.
- Maintain and troubleshoot users' computer equipment, software, and AV systems.
- Resolve technical issues during standard working hours or after-hours as required.
- Install, configure, document and maintain networking equipment and infrastructure.
- Manage and maintain equipment stock, make recommendations for hardware, and process purchase requests.
- Demonstrate a strong customer service mindset and clear communication in all interactions, fostering trust with stakeholders.
- Maintain a proactive, solutions-focused attitude in all aspects of support and project work.
Required Qualifications and Experience:
- 2+ years' experience within a fast-paced environment coupled with qualifications in IT Support, Computer Science, or a related field.
- A keen interest in technology and a desire to grow in the IT field.
- Strong diagnostic, troubleshooting, and problem-solving skills across hardware and software.
- Excellent communication and stakeholder engagement skills, with a customer-focused and solutions-driven mindset.
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