Senior IT Support Officer

15 hours ago

Perth, Western Australia Eagers Automotive Full time $80,000 - $120,000 per year

Join Our Team
Eagers Automotive is seeking an experienced and motivated Senior IT Support Officer to join our dynamic Enterprise Service Desk team in Perth.
You'll play a key role as the escalation point between our front-line IT Support staff and the IT Support Team Leader, provide expert technical assistance, mentoring, and ensure smooth day-to-day IT operations. This hands-on role offers exposure to a broad range of technologies and the opportunity to grow within one of Australia's largest automotive groups.

What You'll Do

  • Provide Level 2–3 support to end users via phone, remote sessions, and in person
  • Act as the escalation point for IT Support staff and guide them in best practice
  • Manage Microsoft 365 accounts, onboarding/offboarding, and user audits
  • Troubleshoot complex hardware, software, and networking issues
  • Coordinate hardware procurement, inventory, and e-waste disposal
  • Maintain and update IT documentation, knowledge base, and team processes
  • Lead monthly training and simulation sessions for the IT Support team
  • Collaborate with senior internal IT teams to resolve major incidents

What You'll Bring

  • 3+ years' experience in IT support within a medium to large environment
  • Strong knowledge of Windows, Entra AD, Microsoft 365 Admin Centre, Intune, and general hardware troubleshooting
  • Experience with networking and enterprise phone systems (Mitel desirable)
  • Familiarity with ticketing systems such as ServiceNow, ConnectWise, or Xurrent
  • Experience with Azure (desirable)
  • Certificate III or higher in Information Technology (Bachelor's degree desirable)
  • ITIL v4 certification (highly desirable)
  • Excellent customer service and problem-solving skills
  • Current driver's license and ability to travel occasionally as required

What's in It for You

  • Competitive salary based on experience
  • Work with one of Australia's largest and most respected automotive groups
  • Access to employee discounts on vehicles, servicing, and insurance
  • Opportunities for career growth and professional development within a national IT network
  • Supportive and collaborative team environment
  • Exposure to a broad range of technologies and enterprise-scale systems

Why You'll Love Working with Us
At Eagers Automotive, we're driven by innovation and teamwork. You'll join a supportive environment where your input matters, your skills are valued, and your career development is encouraged.

How to Apply
Apply via Seek "APPLY" button.

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