Earworx - Healthcare Call Centre operator/Receptionist

Are You The Motivated and Enthuisiastic Team Member that We Are Looking For? Our established Hobart based call centre is ready and waiting for you - do you want to join our amazing Nationwide Team? If so and you love learning, having a busy day and being a great Team Mate - we may well be a match

Introduction to this job:

We are seeking a medical call centre operator/receptionist in our National call centre co-located with our Hobart head office and clinic.

You are to be one of the 'voices of Earworx' and first contact for many of our Earworx patients across Australia and this needs to be a positive experience for them - this is just so important to us.

You will be enthusiastic about your role, love working with people over the telephone or face to face and enjoy assisting our wonderful Earworx Registered Nurses, National Practice Manager and owners wherever and however you can.

The words 'that is not my job' do not exist within the Earworx vocabulary, and will be a great team player with excellent communication skills.

You will undertake the normal call centre operator duties as well as some medical receptionist roles as well as assisting with the cleaning of instruments, cleaning and preparing our clinic rooms for our next patient where required. You will also relieve our other administrative staff whilst they undertake non-patient contact duties.

You must love interacting with our amazing patients and other Team members in-person, and across the country on the phone and via e-mail/Teams.

About Us

We are an established and progressive registered nurse-led business known for delivering excellent patient outcomes in a professional and friendly environment. With over 8 years of successful operation, we are continuing to expand due to a popular following amongst patients, medical and audiology referrers, strong networks, and an excellent community reputation.

We are committed to helping all our team members reach their potential professionally and personally and provide all the support necessary for you to reach your goals in a caring, fun and supportive environment. We offer an attractive salary, so you are rewarded for your hard work. We also will offer you outstanding, theoretical and practical based training that underpins our service standards that form parts of our brand promise to our patients.

About you:

Whether you are a young, energetic person who is looking for an inspiring work environment to work in, or you are more experienced and want to expand your career opportunities, focus on building relationships with our team, patients and referrers to reach your true potential, we would love to meet with you.

The Role:

The role that we have is for four 8 hour days per week - Monday, Tuesday, Wednesday and Friday. In addition, when annual or personal leave is taken by other team members, it would be great if you have the ability to flex up with us to help cover staff absences.

Your day will be 8:30am - 5pm which includes a 30 minute unpaid meal break and other breaks as patient demand allows.

Notwithstanding the above, as the business continues to grow more hours may well become available. We hope that the the person in this role will also cover for leave an other absences of other administrative staff where possible, working as a team.

We are a family owned Tasmanian business that is passionate about the everyday happiness of both our patients and staff.

If you like the sound of our values which are 'Professional, Kind and Generous' you could be the newest member of our team

Your application:

Please send you resume (including current referees), and a covering letter explaining why you would like to join our team and what you would bring to our amazing Head Office team. IF YOU DONT SEND A COVER LETTER, SPECIFIC TO THIS ROLE YOUR APPLICATION WILL NOT BE ASSESSED.

POSITION REQUIREMENTS

1. Must have a positive attitude each and every day, communicate with kindness and empathy and be enthusatic about everything that we ask you to do

2. Must have a 'Team-first' ethos to your working life

3. Answer the telephone as our call center leader in a timely and professional manner following the scripts as provided - this is part of the primary role

4. Make accurate bookings for patients either by phone, email or face-to-face - this is part of the primary role

5. Be comfortable using multiple computer based systems - this is part of the primary role

6. Greet patients as they present to clinic

7. Promote and maintain a clean, comfortable and safe environment for patients, staff and visitors

8. Provide assistance to our National Practice Manger and other administrative staff when they have breaks

9. The position holder will clean the clinic rooms after patients exit and also undertake other cleaning duties as directed

10. The position holder will undertake their duties with some autonomy and are to operate under the supervision of the National Practice Manager Earworx, following task check lists as provided

11. Take payment from clients

12. Conduct the business of the Hobart Clinic in strict accordance with the 'Earworx Way' and associated operating procedures as detailed in our on-line policy and procedure manual 'OpCentral'

13. Undertake infection control procedures as detailed in the operating procedures of Earworx; these procedures will include instrument and clinic cleaning

14. Communicate effectively with patients and other health care professionals (General Practitioners, Ear, Nose and Throat Specialists, Audiologists and Pharmacists) in accordance with appropriate operating procedures of Earworx where applicable

15. Create and enhance relationships with health care professionals (General Practitioners, Ear, Nose and Throat Specialists, Audiologists and Pharmacists), promoting mutually beneficial communication with regard to patients and practices

16. Other duties as directed by the National Practice Manager Earworx, the Chief Nurse and/or CEO Earworx.