Welfare and Well-being Officer

1 week ago

Emerald, Australia Costa Group Srl Full time $60,000 - $80,000 per year

Join Costa – Australia's largest grower, packer, and marketer of premium fresh fruit and vegetables

At Costa, we're passionate about growing healthier, fresher produce and delivering it to Australian and international markets. Our 2PH farms in Emerald are renowned for producing some of the finest citrus in the country — and now we're looking for a Seasonal Worker Program Coordinator to join our team in Emerald, QLD on a full-time basis. This vital role supports the successful implementation of the Pacific Australia Labour Mobility (PALM) scheme and Seasonal Worker Program (SWP) across both farming and packing departments.

You'll be a key driver in ensuring the wellbeing, compliance, and engagement of our seasonal workforce. With a strong focus on worker experience, this is an opportunity to directly shape Costa's reputation as an employer of choice for Pacific Labour workers.

About the Role

  • Deliver a compliant, supportive and high-quality experience for PALM/SWP workers
  • Coordinate accommodation, transport, inductions, and briefings
  • Liaise with Costa's central Pacific Labour Team and internal stakeholders for mobilisation planning
  • Support WHS protocols, respond to incidents, and promote a culture of safety
  • Tailor communications to meet language and literacy needs
  • Support workers with financial literacy, budgeting, and remittance processes
  • Conduct fortnightly worker check-ins and manage feedback loops
  • Oversee vehicle safety checks and driver inductions

About You

We're looking for someone who leads with care and professionalism. You thrive in complex, people-focused environments and bring strong cultural awareness to your work.

You'll ideally have:

  • Experience assisting teams focused on accommodation, mobilisation, and welfare
  • Background or understanding of PALM/SWP schemes preferred
  • Strong planning and project coordination skills
  • Excellent verbal and written communication
  • Proven ability to remain calm and effective under pressure
  • Experience working with multicultural communities
  • Strong Microsoft Office skills

People are the heart of Costa. Our employees enjoy some of the best benefits and conditions in the industry. From competitive pay to health, wellbeing, and further learning and development opportunities. No matter the role, you'll always benefit from an environment that encourages and supports you to thrive, grow and connect.

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