Tenancy Management Officer

Anglicare Central Queensland Limited | Emerald

Closing date: 11/11/2025

$44 p/h + superannuation + salary sacrifice

Part-time (30 hrs p/fortnight)

Fixed-term position

About the role:

At Anglicare Central Queensland, we believe that everyone deserves a place to call home. As a leading not-for-profit housing provider, we're committed to building inclusive, vibrant communities where people feel safe, supported and empowered to thrive.

We're looking for a compassionate and proactive Tenancy Management Officer to join our Community Housing Team. In this pivotal role, you'll help residents maintain secure and sustainable tenancies, working closely with tenants, support services and community partners to deliver respectful, person-centred housing solutions that make a lasting difference.

What will a typical day look like?

• Provide empathetic support to residents throughout their housing journey
• Manage all aspects of tenancy – from allocations and inspections to documentation and exit planning
• Collaborate with support providers o address complex needs and promote tenancy sustainability.
• Monitor rent payments and manage arrears with fairness and consistency.
• Build strong partnerships with external agencies and safety networks
• Contribute to service improvements that align with our strategic goals.

Mandatory Requirements:

• Real Estate Salesperson Certificate or Certificate IV in Community Services and relevant experience.

Who we are:

For almost 40 years, our truly local team of professionals have worked with people from a variety of backgrounds and beliefs to support them in living their best life. AnglicareCQ is a not-for-profit, purpose-driven organisation – and we give effect to that purpose through our staff. We endeavour to make the most ordinary things extraordinary – simply by doing them with the right people.

AnglicareCQ offers a diverse scope of interdependent and inter-related career paths which enables staff mobility and growth. Careers with AnglicareCQ are from a wide range of disciplines including leadership, community services, child protection, housing, and support services. We serve communities in and around Rockhampton, the Capricorn Coast, Gladstone, Biloela, Moura, Blackwater, Emerald, Barcaldine, and Longreach.

What you will bring to the role:

• A passion and genuine desire to make a difference in the lives of Central Queenslanders.
• Proven ability to build and maintain relationships with a variety of stakeholders.
• The ability to identify and embed solutions.
• Demonstrated experience working within a high-performance framework where you are accountable for KPIs on program delivery and outcomes, within a face-paced solutions focussed environment.
• Effective time management and organisational skills.
• A strong communicator, able to quickly build rapport and influence across a diverse range of people.

Other Requirements:

• Full COVID-19 Vaccination
• Ability to obtain a Blue Card (working with children check positive notice or exemption)
• Ability to obtain a Yellow Card (disability services positive notice or exemption notice)

What are the benefits of working for AnglicareCQ?

We have a common purpose throughout our organisation to serve the people of Central Queensland, to help them live their best life. AnglicareCQ offers the opportunity to engage in meaningful employment and be part of a holistic team that supports people in our local communities.

• We offer attractive salary sacrifice to all part-time employees.
• We offer the opportunity to work within an organisation committed to social change.
• We have a supportive and pragmatic management team.
• Professional development and study are encouraged and supported.
• We offer a professional work environment filled with passionate, diverse and driven people.
• We provide access to health and wellness programs for all staff.

Ready to make a difference?

If you're driven by purpose and want your work to change lives, we'd love to hear from you. Please submit your resume and covering letter (max. 2 pages) addressing the selection criteria outlined in the position description.

Applications should be submitted by 8am, Tuesday, 11 November 2025

Have questions? Reach out to our Recruitment and Onboarding Officer - Mikiellie Newman:

Attachments:

• Information Guide for
• PD Tenancy Management