Operations Manager/Estimator
18 hours ago
Melbourne Metro | Full-time | Office & Field-based
About UsPrime Maintenance Projects is a national, family-owned, multi-trade facilities maintenance and project delivery business. We specialise in plumbing, electrical, carpentry, landscaping, reactive and preventative maintenance, and full project delivery across commercial, retail, health, government, and industrial sectors.
Our business is built on compliance, service quality, and strong client partnerships. With a rapidly growing portfolio, we're seeking an experienced Operations Manager to oversee the daily running of our contracts, ensure client satisfaction, and manage project delivery end-to-end.
The OpportunityThis is a hands-on leadership role responsible for the coordination of client accounts, estimating of works, and management of day-to-day operations. Working closely with our clients, subcontractors, and internal team, you'll be the operational heartbeat of Prime Maintenance Projects — ensuring we deliver on time, on budget, and above expectation.
What You'll Do- Account Management – Act as the main point of contact for key client accounts, ensuring service delivery meets or exceeds expectations.
- Estimating & Pricing – Scope, prepare, and submit quotations for maintenance works and minor projects.
- Operations Oversight – Coordinate day-to-day operations across trades, subcontractors, and project teams.
- Scheduling & Resource Management – Ensure jobs are scheduled efficiently and resourced appropriately.
- Compliance & Safety – Uphold Prime's ISO-certified systems, NCC requirements, WHS obligations, and client-specific compliance frameworks.
- Financial Tracking – Monitor budgets, project costs, and margins; report on operational performance.
- Team Leadership – Support and guide supervisors, coordinators, and subcontractors to deliver exceptional outcomes.
- Client Growth – Identify opportunities to expand services within existing accounts through quality delivery and proactive engagement.
- Strong background in operations management within facilities maintenance, building services, or related trades.
- Proven ability in estimating, quoting, and project costing.
- Excellent communication and relationship-management skills — both with clients and teams.
- Organised and detail-oriented, with strong problem-solving ability.
- Sound knowledge of compliance obligations (NCC/BCA, WHS, ESM).
- Ability to manage multiple projects, priorities, and stakeholders simultaneously.
- Leadership skills with the ability to mentor and support staff.
- Competitive Salary Package
- Vehicle
- Tools of Trade
- Professional Development
- Impact
- Work for a values-driven company with a strong reputation for quality and compliance.
- Be the key link between clients and delivery teams, making a real impact on client satisfaction and business growth.
- Join a collaborative leadership team that supports initiative, problem-solving, and career development.
If you're an experienced operations leader with a knack for account management, estimating, and day-to-day operational excellence, we'd love to hear from you. Apply today via Seek or contact Prime Maintenance Projects for a confidential discussion.
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