Service Lead

About Us

Devoted Healthcare is passionate about supporting people living with a disability to live purposeful and fulfilling lives. As a Registered NDIS Provider, we are committed to delivering safe, high-quality supports that make a positive impact. We work in partnership with individuals, families, and the disability sector to ensure services are innovative, flexible, and person-centred.

We stand by the side of those living with a disability, making a meaningful difference in their lives.

Position Summary

We are seeking a highly motivated and experienced Service Lead to oversee the delivery of services to our participants. You will be responsible for ensuring that our services are delivered efficiently, effectively, and in line with our quality standards.

In this role, you will work closely with participants, families, internal teams, and external stakeholders to ensure that service delivery is seamless and exceeds client expectations. Your leadership will be instrumental in optimising processes, identifying areas for improvement, and ensuring compliance with relevant standards.

The position is based in our Bentley office.

Responsibilities:

• Manage the delivery of services to participants, ensuring timely, high-quality, and budget compliant outcomes.
• Develop and maintain strong relationships with participants, acting as their primary point of contact for all service-related matters.
• Collaborate with internal teams to optimize service delivery processes and meet or exceed service level agreements.
• Identify opportunities for service improvements and implement changes in collaboration with relevant teams.
• Conduct individual assessments to enhance the quality and value of services provided.
• Implement systems and processes that empower participants by promoting choice and control.
• Manage stakeholders and external service providers to ensure compliance with contractual requirements and quality standards.
• Monitor service delivery performance and report on key metrics to senior management.
• Maintain accurate, up-to-date documentation related to service delivery and participant outcomes.
• Ensure that all service delivery documentation is up-to-date and accurate.
• To be successful in this role, you'll have:
• Tertiary qualification in Social Work, Psychology, Disability, Business, or a related field OR significant experience in disability services management.
• Proven experience developing and delivering services for people with intellectual and developmental disabilities, including CALD communities.
• Strong knowledge of NDIS funding models, innovation funding, and sector regulations.
• Demonstrated leadership capacity, including staff supervision, performance management, and team development.
• High-level skills in mediation, negotiation, collaboration, and consultation with key stakeholders.
• Knowledge of disability service standards, Mental Health Standards, and related legislation.
• Experience in leading multidisciplinary teams of support workers within a broader or-generational structure.
• Sound understanding of behaviour support frameworks and restrictive interventions.
• Ability to think creatively and develop innovative solutions for participant needs.
• Strong customer service, networking, and marketing skills.
• Current Working with Children Check or be prepared to apply for one.
• NDIS worker screening check.
• Current WA Drivers Licence.

Why Join Us?

At Devoted Health Care, you'll be part of a team that values diversity, equality, and inclusion. We are committed to creating a safe and supportive environment where staff and participants thrive.

Application Process

If you're committed to fostering a positive workplace and positively influencing the lives of people with a disability, we encourage you to apply today by submitting your resume and a covering letter outlining your suitability and interest in the role.

For further information, please email

People from culturally diverse backgrounds are encouraged to apply.