Warranty Manager

Rydalmere, Full Time, Automotive

Please Quote Reference Number 13960

- Manage all aspects of warranty claims, submissions, & compliance
- Full time position working Monday to Friday
- Excellent career progression opportunities

Thomson Automotive is a trusted name in the automotive industry, proudly representing leading brands including Honda, Mitsubishi, BYD, and Skoda. Operating from a modern, high-volume dealership in Rydalmere, our service department is built for performance - backed by strong leadership, advanced systems, and a team that values professionalism and results.

We're currently seeking an experienced Warranty Manager / Administrator to take charge of all OEM warranty claims and administration across our multi-franchise dealership.

You'll play a vital role in maximising claim recovery, ensuring compliance with manufacturer guidelines, and supporting service advisors and technicians to maintain high standards in documentation and customer service. You'll report to the Group Service Manager and work closely with all departments to keep operations smooth and audit-ready.

Responsibilities will include:

• Manage all aspects of OEM warranty claims, submissions, and compliance
• Interpret repair orders, service bulletins, and technical reports
• Train and support service staff on correct warranty procedures and documentation
• Liaise with technicians, advisors, and OEM reps to resolve queries and disputes
• Identify trends, cost recovery opportunities, and reduce rejected claims
• Maintain accurate records and ensure the department is audit-ready
• Keep up to date with multiple brand systems and evolving warranty policies

To be considered for this position, you'll need to demonstrate:

• Proven experience in warranty administration within a dealership environment
• Solid understanding of OEM warranty processes and compliance requirements
• Strong mechanical knowledge or trade background preferred
• Excellent attention to detail and time-management under tight deadlines
• Confidence in liaising with technical staff, managers, and manufacturer reps
• Strong computer skills (Excel, Word, PDF, data entry systems)
• Ability to work independently, manage priorities, and handle pressure
• Business-savvy mindset and the drive to deliver accurate, timely claims

In return, we can offer:

• Work with a well-established, multi-franchise group
• Exposure to multiple brands and service systems
• Competitive remuneration package
• Company vehicle available for the right candidate
• Friendly, high-performing team
• Ongoing training and support from experienced managers

Take the next step in your career with a dealership that values accuracy, professionalism, and performance.

APPLY NOW through our online application form.