Member Engagement Coordinator

1 day ago

South Perth, Australia Perth Zoo Full time $86,439 - $92,795 per year

Position No: ZPA3120848

Salary/Level: Level 3, $86,439 - $92,795 p.a. plus Superannuation

Tenure: Permanent, Part-time (0.5 FTE)

Location: Perth Zoo, Western Australia

The Member Engagement Coordinator is a critical commercial role responsible for driving member engagement, increasing share of wallet, and contributing to Perth Zoo's revenue and mission.

This role focuses on developing and implementing strategies that enhance member satisfaction, visitation, and loyalty. The coordinator will work collaboratively across departments to deliver compelling member experiences and ensure the membership program supports Perth Zoo's conservation and community engagement goals. This role assists and works collaboratively with the broader Commercial and Community Engagement Directorate (Commercial Development, System Administrator, Marketing, Events) as required.

At ZPA, we have adopted Leadership Expectations which provides a common understanding of the mindsets and expected behaviours required of all our employees and the public sector. In this role, you will demonstrate Personal Leadership to help drive positive change.

The successful applicant will be required to possess or obtain a current and satisfactory National Police Check and a pre-employment medical and Zoonosis vaccination program prior to commencement.

Application Instructions:

To allow the selection panel to make an accurate assessment of your application, please submit the following:

  1. A written response addressing the five (5) requested criteria below (in no more than two (2) pages).
  2. A current CV, including the details of two referees with one being a recent or current manager/supervisor.

Selection Criteria

  1. Proven experience in member engagement, community management, or customer relationship roles, with a sales-minded approach to program coordination.
  2. Strong commercial acumen and understanding of business KPIs.
  3. Excellent communication and interpersonal skills, with demonstrated ability to build effective relationships across a diverse range of stakeholders.
  4. High-level analytical and problem-solving skills, including the ability to interpret data and apply insights to improve member engagement.
  5. Experience with e-commerce and customer management systems.

Please click "Apply" and you will be redirected to the WA Government Jobs Board website at where you can submit your application online.

For further information about the Zoological Parks Authority, please visit

For further job-related information, please contact Joe Ferrante on

Closing date: Wednesday, 19 November 2025 at 12 noon AWST (3pm AEDT). No late or pro forma applications will be accepted.

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