Customer Information Consultant
5 days ago
Are you a pro-active and enthusiastic communicator with a passion for providing exceptional customer service? Apply now
We're seeking a Customer Information Consultant to join our team at North East Water This role is a
full-time opportunity until June 2026.
About the role
The
Customer Information Consultant
plays a pivotal role in resolving customer enquiries promptly and professionally while promoting outstanding customer service to all customers and stakeholders.
This role is a
full-time opportunity until June 2026,
including a monthly RDO and flexible work options. Hours of work are
Monday to Friday, 8:15am and 5pm with a 45-minute break.
A snapshot of your day
Responding to customer enquiries over the phone, email and face-to-face.
Providing administrative and support services including but not limited to:
- Change of ownership
- Tenancy
- Billing
- Banking
- Information statements
Receiving, recording and monitoring high-risk activities undertaken by operational staff.
Ensuring timely entry of statistics and notes.
Collaborating with the team, supporting tasks and workloads.
Assisting with reception functions and housekeeping as required.
To view the position description, please visit
Key Selection Criteria
Please note, applicants that do not address the key selection criteria may not be considered for this position.
- Strong interpersonal and communication skills when interacting with internal and external stakeholders.
- Ability to uphold confidentiality.
- Demonstrated organisation and time management skills.
- Experience working in a customer service-oriented organisation.
- Experience with the Microsoft suite of programs and a customer relationship management system and/or billing software.
Working at North East Water
North East Water
is a leader in a unique and rewarding industry. This is thanks to our team who makes sure we exceed the expectations of our customers and communities. We're committed to providing a respectful, inclusive, and equitable environment, and offer a range of benefits to our people, including:
- Our state-of-the-art regional headquarters (with our fabulous atrium),
- Getting out and about in the beautiful north east region,
- Great work-life balance with a range of flexible working arrangements,
- Professional development through on-the-job and external training, leadership development programs, study assistance, mentoring and secondment opportunities,
- Annual salary increases and superannuation,
- Wide variety of leave types including 1 paid day off per month to use as you choose and paid parental leave,
- Health and wellbeing activities,
- 24/7 wellbeing support through our Employee Assistance Program (EAP),
- Social club,
- Bring your dog to work,
- plus much, much more
Position Information
- An attractive salary range of $65,028 to $75,160 plus 12% superannuation, depending on skills and experience.
- This is a
full time, ongoing
position. - Successful applicants will be required to undertake pre-employment checks including a police check and/or pre-employment medical and functional testing where applicable.
- Applicants must have the right to work in Australia.
Have any questions? Please get in touch
Please do not hesitate to contact
Paula Henson, Coordinator Customer Information
on
or
our People & Culture team via email
Ready to apply?
For tips on writing your application and how our application process works, please visit:
- For your application to be considered, please apply via our website
Applications close 11:59pm Tuesday 18 November 2025.
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