Director - Service Delivery

• Public Sector Senior Executive - Band 1
• Temporary Full-Time up to 12 months
• Kingscliff

About us

The NSW Police Force (NSWPF) is one of the largest police forces in the western world, with more than 20,000 employees, including more than 4,000 administrative employees who support the sworn officers that provide a range of law and order services 24 hours a day, seven days a week to the socially, geographically and culturally diverse community of NSW.

About the role

We have an opportunity for a Director - Service Delivery to be part of our Firearms Registry team. The Director - Service Delivery provides oversight, governance, leadership and strategic direction in the management of the Firearms Registry's service delivery. This includes the delivery of services in accordance with relevant legislation, service levels and performance agreements. The position is also responsible for identifying, developing and implementing continuous improvement strategies to enhance systems and processes and promote best practice by the Registry with respect to customer service and licensing processes.

View the relevant role description for more information on this role (e.g. essential requirements, key accountabilities, key challenges and capabilities required for the role)

What we can offer you

At NSWPF our people have access to a range of benefits that help balance life at work and at home. Some of the benefits available when you join the NSWPF include:

• competitive salary;
• flexible work options;
• opportunity to purchase leave;
• corporate wellbeing programs including seminars and the Fitness Passport; and
• free annual influenza vaccination.

How to Apply

Applications can only be submitted electronically via the I Work for NSW website.

To be considered for this role, attach a cover letter (2 pages maximum) and an up-to-date resume that clearly details your skills & experience as relevant to this role.

Please do not attach copies of qualifications, certificates or documentation (other than what has been requested) - you can bring these if called for interview.

You must also address each of the following Target Questions (500 word per question) in the text boxes provided in the online application or attach as a separate document.

Target Question 1:

Describe a time when you provided strategic leadership in a high-volume service delivery environment. How have you approached resource allocation across multiple teams or workstreams to meet operational demands and ensure compliance with relevant service levels or performance agreements?

Target Question 2:

Describe a continuous improvement initiative you led that was informed by performance analysis or stakeholder feedback. What tools or strategies did you use to evaluate its impact on service delivery and what was the outcome?

Your application must stand on its own merits, and the completeness and relevance of your application will determine if you proceed through to the selection process.

If you require any further information about this opportunity, please contact the hiring manager Superintendent Cameron Lindsay via

Our commitment to Diversity

The NSW Police Force is a proud employer of a diverse range of people. We are committed to reflecting the diverse community we serve and creating an inclusive and respectful workplace for all employees. Differences are embraced, contributions are valued, and everyone has a sense of connection and belonging.

We welcome people with diverse skills, experiences, perspectives and backgrounds and encourage applications from Aboriginal or Torres Strait Islander peoples, and individuals who may identify as LGBTIQ, with disability, a culturally and linguistically diverse background, and people of all ages.

If you identify as a person with disability and require further information on the role or you require specific arrangements to participate in the recruitment process, please contact the HR Diversity team by email at PCC-

If you identify as Aboriginal or Torres Strait Islander and would like assistance with your application, please contact the NSWPF Aboriginal Employment & Engagement team at PCC-

This recruitment may be used to create a Talent Pool for similar future roles (ongoing or temporary) that may arise over the next 18 months.

For more information on applying for roles with the NSW Police Force click here

Thank you for your interest in this role. We look forward to receiving your application.