Furniture and Homewares Flagship Store 2 I C

3 days ago

Perth, Western Australia Empire Home Full time $60,000 - $80,000 per year

Job Description – Second in Charge (2IC), Claremont Flagship Store

Position Title: Second in Charge (2IC) – Flagship Store

Reports To: Store Manager / State Manager (Claremont)

Location: Claremont Flagship Store, Perth WA

Employment Type: Full-time

Purpose of the Role

The Second in Charge (2IC) plays a key leadership role in Empire Home's flagship Claremont store. Working closely with the Store Manager (who also acts as State Manager), the 2IC supports day-to-day retail operations and provides leadership and direction to the team. The 2IC ensures that exceptional customer service, operational standards, and sales targets are consistently achieved, and will step in to lead the store in the Store Manager's absence.

Key Responsibilities

·       Leadership & Team Support

·       Act as the go-to leader in the Store Manager's absence, ensuring smooth store operations.

·       Support the Store Manager in coaching, developing, and motivating the team.

·       Assist with rostering, staff scheduling, and daily task allocation.

·       Lead by example in delivering exceptional customer experiences.

·       Sales & Customer Experience

·       Drive sales performance by supporting team members in achieving KPIs.

·       Actively engage in selling and providing product knowledge to customers.

·       Monitor sales floor presentation, stock placement, and customer flow.

·       Resolve customer concerns in a professional and brand-aligned manner.

·       Store Operations

·       Oversee opening and closing procedures when required.

·       Support stock control processes including receipting, replenishment, and stocktake.

·       Ensure merchandising and store presentation meet brand standards.

·       Monitor compliance with health, safety, and operational policies.

·       HR, Training & Development

·       Assist in onboarding and training of new staff.

·       Support the Store Manager in implementing training programs and performance management.

·       Provide feedback to team members and support a positive, professional culture.

·       Act as a communication link between team members and management.

·       Support to State Manager

·       Provide additional support as required to the State Manager (who also oversees WA retail operations).

·       Take on delegated responsibilities related to HR, training, and reporting to ensure smooth running of the flagship store and wider retail business.

Key Skills & Attributes

·       Previous retail leadership or supervisory experience (homewares/furniture preferred).

·       Strong people management and team-building skills.

·       Proven ability to drive sales and deliver exceptional customer service.

·       Highly organised with excellent attention to detail.

·       Confident decision-maker and problem-solver.

·       Flexible, reliable, and able to step up when required.

Performance Indicators (KPIs)

·       Achievement of store sales targets and KPIs.

·       Positive staff engagement and low turnover.

·       Compliance with operational and safety standards.

·       Customer satisfaction and repeat business.

·       Effective leadership in Store Manager's absence.

Please email your cover letter and CV to

Please note unfortunately only successful applicants will be notified for interviews, all the best.

  • Store Manager

    5 hours ago

    Perth, Western Australia Oz Design Furniture Full time

    **Job description****OZ Design Furniture Jindalee**The OZ Design Furniture is a family - owned and operated Australian business that prides ourselves on quality furniture and homewares we offer a great option for shoppers looking for style and design to bring into their home. We are on the hunt for the right person to manage our Jindalee store.**We are...

  • Store Manager

    15 hours ago

    Perth, Western Australia Retail Fx Full time

    OverviewRetail FX Cannington, Western Australia, AustraliaJoin to apply for theStore Manager - Furniturerole atRetail FXRetail FX Cannington, Western Australia, AustraliaWith a competitive salary of $80K + Super + lucrative bonuses, this role is perfect for someone who thrives on sales, team leadership, and delivering an exceptional customer experience.Why...

  • Store Manager

    1 week ago

    Perth, Western Australia Retail FX Full time

    Overview Retail FX Cannington, Western Australia, Australia Join to apply for the Store Manager - Furniture role at Retail FX Retail FX Cannington, Western Australia, Australia With a competitive salary of $80K + Super + lucrative bonuses, this role is perfect for someone who thrives on sales, team leadership, and delivering an exceptional...

  • Retail Homewares Team Lead

    43 minutes ago

    Perth, Western Australia beBeeHomewares Full time $80,000 - $120,000

    Job Opportunity: Lead Dynamic TeamRedefine style and bring a fresh perspective to homeware essentials. Our client offers an exclusive destination for the latest in design, decor, and lifestyle products.The BrandA unique and expanding national retailer with a carefully curated collection. Market leader in their category, committed to creating an exceptional...

  • Flagship Store Manager

    1 week ago

    Perth, Western Australia Lovisa Pty Ltd Full time

    Join to apply for the Flagship Store Manager | Carousel role at Lovisa Pty Ltd2 days ago Be among the first 25 applicantsJoin to apply for the Flagship Store Manager | Carousel role at Lovisa Pty LtdMake Your Mark in Retail – Become a Lovisa Flagship Store ManagerAre you a passionate, fashion-forward leader ready to take charge and drive results?At Lovisa,...

  • Flagship Store Manager

    4 weeks ago

    Perth, Western Australia Lovisa Pty Ltd Full time

    Join to apply for the Flagship Store Manager | Carousel role at Lovisa Pty Ltd2 days ago Be among the first 25 applicantsJoin to apply for the Flagship Store Manager | Carousel role at Lovisa Pty LtdMake Your Mark in Retail – Become a Lovisa Flagship Store ManagerAre you a passionate, fashion-forward leader ready to take charge and drive results? At...

  • Furniture Sales Consultant

    3 days ago

    Perth, Western Australia IMPRESSIONS FURNITURE Full time $60,000 - $80,000 per year

    About UsImpressions Furniture is a long established Western Australian family owned furniture retail business with its showroom at 381 Scarborough Beach Road Osborne Park and it requires the services of a Furniture Sales ConsultantThe RoleThe role of Sales Consultant will see you working in our Osborne Park showroom and engaging with our customers to provide...

  • Retail Assistant For Furniture

    13 hours ago

    Perth, Western Australia Direct Furniture Full time

    Direct Furniture is opening a new location and looking for:Furniture Retail Assistant Manager in the Welshpool Area.Weekly Hours Averaging 30 hours to begin with the option to increase to part-time/full time in the future. Able to work weekends will be a huge plus.Standard Casual Rate Pay to start with during probation period of 2 months.- Preferably someone...

  • Flagship Store Manager Carousel

    8 hours ago

    Perth, Western Australia Retailworld Resourcing Full time

    **Flagship Store Manager | Carousel**- Salary $65k+super + bonus- Join a brand with extensive growth plans- Supportive and collaborative state leadersExquisite new store format. Extensive brand collaborations. Motivated team and engaging culture. Growing brand with solid career progression on offer.**The Company**:Be a part of the next generation in this...

  • Sales Team Director

    24 hours ago

    Perth, Western Australia beBeeLeadership Full time $80,000 - $120,000

    Store Leadership RoleRetail FX is seeking a high-performing Store Manager to lead our flagship showroom in Cannington.This role offers exceptional earning potential, with a base salary plus generous commissions and bonuses.Key Responsibilities:Drive sales performance and exceed KPIs in a consultative sales environment.Lead, coach, and develop a...