Furniture and Homewares Flagship Store 2 I C

3 days ago

Perth, Western Australia Empire Home Full time $60,000 - $80,000 per year

Job Description – Second in Charge (2IC), Claremont Flagship Store

Position Title: Second in Charge (2IC) – Flagship Store

Reports To: Store Manager / State Manager (Claremont)

Location: Claremont Flagship Store, Perth WA

Employment Type: Full-time

Purpose of the Role

The Second in Charge (2IC) plays a key leadership role in Empire Home's flagship Claremont store. Working closely with the Store Manager (who also acts as State Manager), the 2IC supports day-to-day retail operations and provides leadership and direction to the team. The 2IC ensures that exceptional customer service, operational standards, and sales targets are consistently achieved, and will step in to lead the store in the Store Manager's absence.

Key Responsibilities

·       Leadership & Team Support

·       Act as the go-to leader in the Store Manager's absence, ensuring smooth store operations.

·       Support the Store Manager in coaching, developing, and motivating the team.

·       Assist with rostering, staff scheduling, and daily task allocation.

·       Lead by example in delivering exceptional customer experiences.

·       Sales & Customer Experience

·       Drive sales performance by supporting team members in achieving KPIs.

·       Actively engage in selling and providing product knowledge to customers.

·       Monitor sales floor presentation, stock placement, and customer flow.

·       Resolve customer concerns in a professional and brand-aligned manner.

·       Store Operations

·       Oversee opening and closing procedures when required.

·       Support stock control processes including receipting, replenishment, and stocktake.

·       Ensure merchandising and store presentation meet brand standards.

·       Monitor compliance with health, safety, and operational policies.

·       HR, Training & Development

·       Assist in onboarding and training of new staff.

·       Support the Store Manager in implementing training programs and performance management.

·       Provide feedback to team members and support a positive, professional culture.

·       Act as a communication link between team members and management.

·       Support to State Manager

·       Provide additional support as required to the State Manager (who also oversees WA retail operations).

·       Take on delegated responsibilities related to HR, training, and reporting to ensure smooth running of the flagship store and wider retail business.

Key Skills & Attributes

·       Previous retail leadership or supervisory experience (homewares/furniture preferred).

·       Strong people management and team-building skills.

·       Proven ability to drive sales and deliver exceptional customer service.

·       Highly organised with excellent attention to detail.

·       Confident decision-maker and problem-solver.

·       Flexible, reliable, and able to step up when required.

Performance Indicators (KPIs)

·       Achievement of store sales targets and KPIs.

·       Positive staff engagement and low turnover.

·       Compliance with operational and safety standards.

·       Customer satisfaction and repeat business.

·       Effective leadership in Store Manager's absence.

Please email your cover letter and CV to

Please note unfortunately only successful applicants will be notified for interviews, all the best.

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