After Sales Care Manager

2 weeks ago

North Sydney Council, Australia MINETEK Full time $90,000 - $120,000 per year

About the Company:

Minetek is a global air, water, sound and power solutions provider based here in Australia. The business is a leader in the provision of water evaporation, water management, underground ventilation, sound attenuation and noise control solutions.

With over 150 years combined experience, the business has successfully delivered thousands of 'world-first' projects for hundreds of clients across the globe.

About the Role:

As the ASC Manager at Minetek, you will be responsible for coordinating and overseeing service activities across our After Sales operations. You will ensure our Field Service Technicians are effectively scheduled, supported, and equipped to deliver excellent service to our clients.

This role is based in North Sydney with minimal travel required. You will act as the central point between our customers, internal teams, and service technicians to ensure smooth, efficient, and professional service delivery.

Primary Responsibilities:

  • Coordinate and manage service requests, technician scheduling, and task allocation to ensure timely and efficient completion of jobs.
  • Act as the key liaison between clients, stakeholders, and the service team, ensuring clear communication and the highest level of customer satisfaction.
  • Support the field service team by providing resources, information, and escalation management, particularly during or after installation and commissioning of MINETEK products.
  • Oversee issue resolution by ensuring fast turnaround solutions to technical challenges, collaborating with technical specialists when required.
  • Monitor service delivery performance, identify bottlenecks, and work with internal teams to continuously improve operational processes.
  • Maintain accurate service records, documentation, and reporting to support efficiency and compliance.
  • Partner with sales and product teams to identify opportunities for growth, continuous improvement, and enhanced customer support.

About You:

  • A trade qualification, experience working in a similar role and highly capable in the delivery of equipment installs and troubleshooting
  • A knowledge of the Australian mining operations in and around the hunter valley region advantageous
  • Excellent communication and interpersonal skills, good with customers and a willingness to develop strong networks
  • A willingness to learn the products, understanding their capability and associated benefits that may support further sales opportunities
  • Strong fault finding and independent problem-solving skills
  • A can-do attitude with the ability to remain productive and motivated

Culture and Benefits

Minetek is an organisation with strong company values, a business that cares about the personal and professional development of its employees.  We work hard to provide a work environment that encourages open communication and collaboration, whilst remaining constantly mindful of what it takes to evolve a culture that will support long-term employee engagement.

A competitive salary will be provided, coupled with a full mine-spec vehicle and tools.

Please note: Visa sponsorship is not available for this position. Applicants must have a full working rights.

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