Workforce Planning Analyst

At Telstra Health we believe health technology has the potential to be the great enabler for transforming the way healthcare is delivered. With the backing of our parent company Telstra, we're all about combining technology and innovation to deliver significant, scalable solutions for improving patient and clinician experiences and health outcomes.

Join us in digitising healthcare

What's the opportunity?

This role provides specialist workforce forecasting expertise and advice to guide both short and long term forecasting for the service. This is an important role that supports the delivery of a high quality and safe service, through accurate forecasting to meet contractual performance targets.

About the role:

• This role is responsible for delivering all aspects of workforce forecasting and analysis to support Telstra Health deliver and exceed contractual performance targets: Key activities include:
• Update and deliver monthly Workforce Forecasts and supporting documents with high level of accuracy.
• Maintain short to long term forecast models to inform workforce plans, finance, recruitment and day-to-day rostering.
• Partner with the communications and marketing teams to understand planned promotional activities and how these will impact contact demand.
• Maintain and analyse reports around key operational metrics such as attrition and shrinkages.
• Provide comprehensive reporting and analysis to inform management decision-making related to workforce planning.
• Maintain a thorough understanding of industry workforce planning and contact centre developments, including worldwide best practices and new process/system advancements.

About you:

Required:

• Minimum 2 years' experience in a workforce planning role, forecasting short, medium, and long term.
• Advanced proficiency in MS Excel.
• Intermediate proficiency in Power BI and MS PowerPoint.
• Experience in using workforce management systems.
• Excellent verbal and written communication skills
• Tertiary qualifications – Finance or business discipline preferred.

Desirable:

• Prior experience in the health industry.
• Experience with Verint and Genesys Cloud systems.

Why join Telstra Health:

• We believe that flexibility is not a 'perk', it's how we have always worked We celebrate that flexibility looks different for each of us and support your work-life harmony.
• Join us if you find change, a fast paced environment and even some ambiguity thrilling Our entrepreneurial spirit and genuine desire to make a difference is one of a kind and the work we do is not only meaningful but also exciting and new
• Holding on to good talent is important to us. We support our exceptional people forge career paths internally. Our People Leaders are committed to continuously enhancing their team members, celebrating successes and identifying growth opportunities.
• If you want to join the incredible team that is helping to solve some of the biggest challenges faced by the health and aged care sector today, we are the right place for you

And it doesn't stop there…

• Avenues for growth and stepping into other roles.
• 30% discount on Telstra services including home broadband and post-paid mobiles.
• Free 24/7 professional and confidential support for you and your family through EAP
• Employee rewards program that includes discounts on shopping, gym memberships, movie tickets, health insurance and more
• Multiple leave options including 16 weeks gender-equal paid parental, family and domestic violence leave, cultural, volunteer, study leave, as well as the option to purchase additional leave.

We are passionate about creating an environment that's inclusive and supportive. We encourage Aboriginal and Torres Strait Islander people, individuals from all backgrounds, including those caring for and living with disability to apply. Even if you don't check every box above, we encourage you to apply today or get in touch with us on

Applications will be assessed and shortlisted as they are received so apply today

We are a Circle Back Initiative Employer. We commit to respond to every applicant, and you will hear back from us soon.