Business & Operations Administrator

Based at our Wollongong office, this role offers Monday to Friday hours with the flexibility to choose either 8:30 am–4:00 pm or 9:30 am–5:00 pm. You'll start on a casual, fixed roster with reduced hours in your first month to settle in and become familiar with our systems and processes. As you grow and demonstrate your strengths, the role is designed to expand to a 35-hour week, offering a clear path for development and contribution, and permanent part-time conversion after 3 months for the right candidate.

About The Position

We are seeking a highly organised and proactive Business & Operations Administrator to support the smooth operation of our organisation and contribute to its growth. This role combines day-to-day administration, rostering, and compliance with the opportunity to contribute fresh ideas that strengthen systems, improve client experience, and support leadership in achieving strategic goals.

About You

You're not just looking for a job; you want to play an active role in helping a business grow. You thrive on improving processes, bringing structure, and finding better ways of doing things.

You're detail-oriented, solutions-focused, and confident, balancing administration with operational support. You're comfortable liaising with stakeholders at all levels and can see both the detail and the bigger picture of organisational improvement.

Most importantly, you're passionate about supporting growth while maintaining excellent standards of service.

Key Responsibilities:

• Oversee day-to-day office administration and ensure business operations run smoothly.
• Coordinate rosters, scheduling, and workflow to optimise efficiency.
• Actively liaise with clients, partners, and staff to strengthen relationships and identify opportunities for business growth.
• Maintain accurate records, databases, and compliance documentation.
• Support audits, reporting, and quality assurance processes.
• Assist with onboarding, training, and record management for new staff.
• Manage follow-up processes for incidents, client feedback, and operational issues.
• Prepare correspondence, reports, and internal communications.
• Identify and drive opportunities to improve systems, processes, workflows, and client experience.
• Provide proactive support to the Operations Manager and leadership team.

Skills & Experience:

• Previous experience in administration, operations, or coordination (ideally within service-based or community-focused organisations).
• Strong organisational skills and ability to manage multiple tasks simultaneously.
• Excellent communication and interpersonal skills.
• Proactive, solutions-focused approach with keen attention to detail.
• Confident using digital systems, databases, and Microsoft Office tools.
• Ability to work independently while collaborating effectively with a team.
• Commitment to supporting business growth and maintaining high standards of service.
• Experience (or strong interest) in contributing to business improvement projects, system upgrades, or service development
• Proactive mindset with the ability to take initiative and anticipate needs rather than waiting to be directed.

Essential Requirements:

• The right to work in Australia.
• National Police Check.
• Current First Aid & CPR Certificate (or willingness to obtain).
• Working With Children Check (or willingness to obtain).
• COVID-19 vaccinations (as per sector requirements).

Desirable:

• Experience in rostering or scheduling in a care or service-based environment.
• Familiarity with compliance requirements in aged care, disability, or community services.
• Qualifications in business administration, management, or related fields.

Job Type: Casual

Pay: $38.91 – $43.24 per hour

Expected hours: 35 per week

Work Location: In person