Business & Operations Administrator

Join us at Elouera Home Support and be part of a caring team that truly makes a difference. Apply now to start your rewarding career.

Opportunity to give back to the Community

Pay

$38.91 – $43.24 per hour + superannuation

Permanent part-time conversion, after 3 months for the right candidate.

Hours

Based at our Wollongong office, this role offers Monday to Friday hours with the flexibility to choose either 8:30am–4:00pm or 9:30am–5:00pm.

You’ll start on a casual, fixed roster, with reduced hours in your first month to settle in and get comfortable with our systems and processes. As you grow and demonstrate your strengths, the role is designed to expand to a full 35-hour week, offering a clear path for development and contribution.

About The Position

We are looking for a highly organised and proactive Business & Operations Administrator to support the smooth running of our operations and contribute to the growth of our organisation.

This role combines day-to-day administration, rostering, and compliance with the opportunity to contribute fresh ideas that strengthen systems, improve client experience, and support leadership in achieving strategic goals.

About You

You’re not just looking for a job, you want to play an active role in helping a business grow. You thrive on improving processes, bringing structure, and finding better ways of doing things.

You’re detail-oriented, solutions-focused, and confident balancing administration with operational support. You’re comfortable liaising with stakeholders at all levels and can see both the detail and the bigger picture of organisational improvement.

Most importantly, you’re passionate about supporting growth while maintaining excellent standards of service.

Key Responsibilities:

- Oversee day-to-day office administration and ensure business operations run smoothly.
- Coordinate rosters, scheduling, and workflow to optimise efficiency.
- Actively liaise with clients, partners, and staff to strengthen relationships and identify opportunities for business growth.
- Maintain accurate records, databases, and compliance documentation.
- Support audits, reporting, and quality assurance processes.
- Assist with onboarding, training, and record management for new staff.
- Manage follow-up processes for incidents, client feedback, and operational issues.
- Prepare correspondence, reports, and internal communications.

Identify and drive opportunities to improve systems, processes, workflows, and client experience.

- Provide proactive support to the Operations Manager and leadership team.

Skills & Experience:

- Previous experience in administration, operations, or coordination (ideally within service-based or community-focused organisations).
- Strong organisational skills and ability to manage multiple tasks simultaneously.
- Excellent communication and interpersonal skills.
- Proactive, solutions-focused approach with keen attention to detail.
- Confident using digital systems, databases, and Microsoft Office tools.
- Ability to work independently while collaborating effectively with a team.
- Commitment to supporting business growth and maintaining high standards of service.

Experience (or strong interest) in contributing to business improvement projects, system upgrades, or service development

Proactive mindset with the ability to take initiative and anticipate needs rather than waiting to be directed.

- The right to work in Australia.
- National Police Check.
- Current First Aid & CPR Certificate (or willingness to obtain).
- Working With Children Check (or willingness to obtain).
- Experience in rostering or scheduling in a care or service-based environment.
- Familiarity with compliance requirements in aged care, disability, or community services.
- Qualifications in business administration, management, or related fields.

Application

Business & Operations Administrator

“ * ” indicates required fields.

*First Name

*Last Name

*Email

*Phone

*What are some of the key skills and qualities you believe are necessary to be successful in this role?

*As we continue to grow, what strengths and skills do you bring that could help us improve systems, processes, or client experience?

*What do you think sets you apart from other candidates and makes you the best fit for this role?

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