Internal Review Officer

2 days ago

Parramatta, New South Wales, Australia Hays | Office Support Full time $60,000 - $90,000 per year

Your New Company

This organisation is responsible for providing a wide range of services to the citizens of Australia. It oversees various projects that work to improve the lives of those living with disabilities. Well-known for its positive mark in the Disability Sector, this Federal Government Agency is going through a period of growth aimed at developing procedures and pushing best practice. This opportunity is a visible appointment that will take your career to the next level

Your New Role

You will be responsible for:

  • Working with participants/applicants to gather information regarding the nature and context of review requests.
  • Informing participants/applicants and their representatives about decisions, reviews, and the appeals process.
  • Preparing evidence-based decision-making as prescribed in the NDIS Act, NDIS rules, Operational Guidelines and NDIA policies.
  • Monitoring and managing caseloads, ensuring internal reviews are completed within set timeframes.
  • Contributing to quality improvement activities to enhance service delivery practice, processes, and systems.

What You'll Need to Succeed

The successful application will also demonstrate skills in:

  • Ability to coordinate competing requests and demands, set priorities and manage workflow
  • Responsible for coordinating, monitoring, and achieving outcomes
  • Perform objective and systemic research and analysis to obtain accurate conclusions based on evidence
  • Ability to follow well-defined and detailed policies, technical or professional guidelines and accepted practice or precedents to achieve specific results.
  • Make decisions requiring evaluative judgement and may involve tailoring work methods, interpreting and adapting existing procedures and practices to achieve results.
  • Communicate with and provide advice and recommendations to a wide variety of customers and external stakeholders

Logistics

  • 12-month contract with possibility of permanency or extension
  • Hybrid working and flexible working arrangements
  • Hourly rate of $55.24 per hour + super
  • Available in Geelong, Parramatta, or Newcastle

What You'll Get in Return

Through Hays, this role offers you an hourly rate of $ super, an opportunity to progress your career with this Federal Government Agency and:

  • Office Location / Hybrid Working Arrangement
  • Weekly pay cycles
  • Nominated choice of superannuation fund
  • Online time sheet submission and approval
  • No hidden costs or payroll deductions for our services
  • No invoicing required for Pty Ltd holders
  • Regular contact with consultants throughout the duration of your assignment

What You Need to Do Now

If you're interested in this role, click apply now or forward an up-to-date copy of your CV to Please include a short summary of your suitability for the role.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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