Customer Service

2 weeks ago

Sydney, New South Wales, Australia Hays | Contact Centres Full time $70,000 - $100,000 per year

Customer Service - leading growing fintech

Grow your Career within a Leading Fintech proud to be disruptors in the industry, based in the CBD looking for a customer service specialist to join the team

Your new role

  • Answering escalated customer queries, solve problems and close requests.
  • Follow up non-transacting customers, answer concerns and get customers transacting as soon as possible
  • Manage any settlement issues, follow up queries and resolve queries in an efficient and timely fashion
  • Manage all Change of Ownership requests.
  • Help customers understand the products/solutions available
  • Manage change of bank accounts, addresses, and other service requests and changes

What you'll need to succeed

  • Previous call centre experience (preferably within financial services)
  • Exceptional communication skills and an engaging phone manner
  • Be action-oriented, drive for results and success
  • Lead with authenticity, energy and show resilience.

What you'll get in return

  • $70k plus superannuation
  • Located in the Sydney CBD
  • Comprehensive training and opportunities for professional growth
  • Supportive and collaborative team culture.
  • Vibrant, thriving culture with like-minded values and a passion to put customers first

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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