Customer Onboarding Specialist

LexisNexis is a global leader in providing industry-leading legal content to professionals across various markets. Our cutting-edge information solutions uphold the law across borders as the world and technology evolve.

About the team:

An exciting opportunity has arisen to join us as the Pre & Post Sales/Customer Onboarding Specialistat LexisNexis (part of RELX) within our Regulatory Compliance (RC) solution line. This role reports into Team Lead – Relationship Manager within a team of 14 consisting of mix of Sales, Business Development and Relationship experts

This role is central to the evolution of the RC solution line technical expertise to leverage the sales team's field efforts more effectively. You will be responsible for developing pre-sales/post-sales expertise and capability within RC and lead the technical positioning of LexisNexis solutions. Be part of the fastest growing RELX solution to align RC solution offerings (including demonstrations and architecture) to clients' specific business needs.

This is a full-time permanent role to be either based in Sydney or Melbourne with a combined home/office-based arrangements to have flexible work-life balance.

Responsibilities:

· Provide presales or postsales support to the ANZ Regulatory Compliance team through the facilitation of in depth customer needs analysis and product demonstrations.

· Subject Matter Expert to Relationship Manager's & interact with customers to represent requirements and understand key customer needs and market basics.

· Review and utilize data from predefined dashboards to make decision recommendations.

· Liaise with internal business partners, e.g. sales teams to gather and assess product needs in the marketplace.

· Provide solution and domain expertise to sales campaigns, including assisting in the technical validation phase of the sales cycle.

· Deliver online and face-to-face demonstrations of RC technology solutions, to assist Business Development Managers and Relationship Managers in closing opportunities.

· Actively monitor the portfolio of the top twenty RC sales opportunities for the region.

· Maintain knowledge of industry trends associated with Regulatory Compliance portfolio.

· Provide gap analysis for clients to assist their understanding of how our product is relevant.

· Content creation with Channel Partners which includes demonstration videos, webinars and podcasts.

· Attend fortnightly sales meetings and represent the solution line.

Requirements:

· Subject Matter Expert to Relationship Manager's in the team.

· Pre Sales or Post Sales experience is must.

· Background in client management/customer success/client support experience.

· Demonstrated experience working in a risk and compliance function is highly desirable.

· Must have excellent interpersonal and communication skills, including the ability to make persuasive presentations to a variety of audiences.

· Confidence in dealing with risk and compliance customers and other decision makers is essential.

· Proven ability to maintain understanding and awareness of the risk and compliance market and LexisNexis solution offerings is essential.

· Team player and problem solver; energetic and driven to succeed in a fast-paced, dynamic environment.

· Good knowledge of Microsoft Office tools with knowledge of GRC (Governance Risk Compliance) software will be highly desirable.

· Responsible, methodical and organized, self-learner and innovative.

· Ability to travel interstate occasionally

Work in a way that works for you

We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous Wellbeing initiatives, Paid Parental leaves, Volunteering leaves, we will help you meet your immediate responsibilities and your long-term goals.

Working for you

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

• Optical Assistance
• Life assurance and income protection
• Option to buy additional Annual Leave days
• Employee Assistance Program
• Referral Bonus
• Flexible working arrangements
• Benefits for you and your family
• Access to learning and development resources

About the business:

LexisNexis Legal & Professional provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis and Nexis services.

LexisNexis Regulatory Compliance (RC) is legal obligations register and alerting solution that combines regulatory content with technology to empower you to take control of your compliance obligations.

To learn more about opportunities with LexisNexis or RELX Global, join us here:

We are looking to fill this role as soon as possible – apply now to be considered.

Thank you for your interest.