ICT Customer Support Officer

2 weeks ago

Townsville, Queensland, Australia AXR Group Pty Ltd Full time $80,000 - $100,000 per year

Roles & responsibilities:

  • Provide technical support to internal staff and external clients.
  • Troubleshoot hardware and software issues.
  • Manage IT systems, network services, and performing maintenance tasks.
  • Support the roll-out of new applications and managing upgrades.
  • Ensure compliance with security standards and company IT policies.
  • Monitor and maintaining computer systems, ensuring minimal downtime.

Skills and Qualifications Required:

  • Diploma or higher in Information Technology, Computer Science, or a related field.
  • Minimum 3 to 4 years of experience in troubleshooting network, hardware, and software issues.
  • Proficiency in technical support processes (remote and onsite).
  • Strong knowledge of operating systems, including Windows and Linux.
  • Excellent communication and customer service skills.
  • Strong problem-solving abilities.

Job Types: Full-time, Permanent

Pay: $80,000.00 – $100,000.00 per year

Education:

  • Bachelor Degree (Preferred)

Experience:

  • Customer service: 3 years (Preferred)

Work Location: In person

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