ICT - Service Desk Operator

2 weeks ago

Townsville, Queensland, Australia Queensland Country Bank Full time $60,000 - $80,000 per year

Put simply, we are a bank that has a distinct purpose of helping Queenslanders live better lives through better finances.

About The Role
We currently have an opportunity for a Service Desk Operator to join our ICT team in our Townsville Head Office.

As the Service Desk Operator your main objective will be providing efficient and effective IT support to Queensland country. You will be responsible for troubleshooting issues and fulfilling requests raised through the ICT service desk and working with or escalating matters to specialist staff/vendors to ensure quick resolutions are achieved and service levels are met.

The position is a full-time 12-month contract, based on a 38-hour working week. The successful applicant will also be required to provide after hours' support to staff on a rostered basis.

About You
To be eligible to apply for this position you must demonstrate the following:

  • Previous experience in an IT support role
  • Strong interpersonal and communication skills
  • Sound knowledge of existing and emergent technologies
  • Sound knowledge of IT Service Management principles and frameworks such as ITIL
  • Tertiary qualifications in IT or similar or a willingness to study (desirable)
  • Experience in the Financial services industry (desirable)

About Us
Put simply, we are a bank that has a distinct purpose of helping Queenslanders live better lives through better finances.

Queensland Country are now certified as a Great Place to Work and with over 50 years in business, we continue to shape a phenomenal culture through having our values at the core of what we do. You instantly feel the passion, comradery, and optimism from everyone and can see just how much fun we have as we work together to grow a stronger business and deliver for our Members.

Our Benefits

  • Work life balance and flexible working options
  • Birthday Leave
  • Community Volunteer Leave
  • Access to an Employee Assistance Program (EAP)
  • Access to our Wellness Program
  • Discounts on your Banking and Health Insurance products
  • Cultural lunches and social clubs
  • Excellent training and development opportunities

How To Apply
To apply for this role please follow the links or apply via our Careers Page. Applications close Tuesday 2 September 2025 at 5pm.

To be eligible to apply, you must have Australian or New Zealand citizenship or permanent residency status. If you do have any questions or require other information please contact Emily on

If you are successful for a role with Queensland Country Bank, you will be required to undergo a pre-employment criminal history check and pre-employment credit history check.

*Queensland Country Bank limited ABN AFSL/Australian Credit Licence *

To be eligible to apply, you must have Australian or New Zealand citizenship or permanent residency status. If you are successful for a role with Queensland Country Bank, you will be required to undergo a pre-employment criminal history check and pre-employment credit history check.

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