Service Alerts Optimiser

1 week ago


Perth, Western Australia nbn® Australia Full time $80,000 - $120,000 per year
Job Expectations

A fantastic opportunity has presented itself for a Service Alerts Optimiser reporting to the Delivery Manager, Service.

A bit about your role

As a Service Alerts Optimiser, you'll be right in the middle of the action, keeping our operations running smoothly by monitoring dashboards and responding to alerts that signal risks to compliance, appointments, and work order completion. You'll use your skills in planning, scheduling, and dispatch to stay ahead of issues, making smart decisions or escalating when needed.

You'll work closely with field teams, helping to keep technicians safe during hazardous conditions, and managing high-profile escalations with confidence. Whether it's re-routing jobs, answering dispatch queries, or spotting patterns that help us improve, your insights will make a real impact every day.

A bit about you  

You're a natural communicator who thrives in fast-paced environments and enjoys working collaboratively to solve problems. With strong customer service instincts and a proactive mindset, you're quick to spot risks and confident in juggling multiple priorities.

The successful candidate will ideally have experience in telecommunications, field operations, or schedule and dispatch is a plus, and you're comfortable navigating technology and systems to get the job done.

Life at nbn

To be part of nbn is to be part of something bigger. There's so much more from here. Our pioneering spirit drives us forward every day. Together, we help lift the digital capability of the nation by building and connecting Australia's best fibre infrastructure into homes and businesses, plus places and things, everywhere. We're continuing to create Australia's network—a network made for more. Not just a way for everyone to do the things they love but transforming the way they do them.

A more inclusive working world

nbn is committed to an inclusive, flexible, and supportive workplace where everyone can feel heard, valued, and respected. We believe diverse perspectives are the key to unlocking greater outcomes and encourage applications from people of all ages, nationalities, abilities, and cultures. That's why we have a Reconciliation Action Plan, Accessibility & Inclusion Plan, offer 18 weeks of paid parental leave, are a Pride in Diversity Gold Employer for three years running, and have active employee-led diversity pillars. Click here to see our list of employee benefits and why we're recognised as a WORK180 Endorsed Employer for Women.

We champion equal opportunities for all employees. If you have any accessibility requirements and would like to discuss adjustments for the recruitment process, please don't hesitate to contact us by emailing or calling our Recruitment Accessibility Enquiry Line at Please note, this line is dedicated to accessibility-related enquiries for the purposes of recruitment, and only enquiries related to accessibility adjustments will be answered. For other matters, please visit our Contact Us page on our website.

Where to from here?

If you think this role might be for you, we want to hear from you. Please apply by following the links and sending in your resume only. We do not require a cover letter or any selection criteria to be addressed.

Please note that this role is a permanent opportunity and applications will close at midnight on Friday, 5th September.

Worker TypePermanentTime TypeFull time
  • Systems Optimiser

    2 weeks ago


    Perth, Western Australia beBeeOptimisation Full time $100,000 - $125,000

    Water Treatment Systems SpecialistWe are seeking a dedicated Water Treatment Systems Specialist to join our team in the Perth Metro area.This role combines technical expertise with customer service excellence to ensure optimal performance of water treatment systems across multiple industries.Main ResponsibilitiesPerform on-site assessments, routine...


  • Perth, Western Australia beBeeOrganisational Full time $75,000 - $85,000

    Are you a visionary professional with a passion for optimising organisational efficiency?About the RoleWe are seeking a highly analytical individual to join our team as an Organisation and Methods Analyst. In this role, you will play a key part in refining our organisational structures, methods, systems, and procedures.Key ResponsibilitiesAnalyse and...


  • Perth, Western Australia beBeeNetwork Full time $100,000 - $120,000

    Optimisation ExpertiseA prime opportunity to take on a pivotal role in driving network optimisation.The position involves leveraging capacity planning data to generate an optimal work order schedule for execution by the field workforce.This includes ensuring all work orders are scheduled and aligned with business priorities to meet service level...


  • Perth, Western Australia beBeeEngineer Full time $180,000 - $250,000

    Optimise Production and Operations\The Atlas mine site is seeking a senior production engineer/alternate senior site executive to oversee the execution of short-term mining plans, designs, and schedules to optimise production. This role encompasses the responsibilities of quarry manager and alternate senior site executive.\Key Responsibilities:\\Fulfill the...


  • Perth, Western Australia beBeeOptimiser Full time $180,000 - $220,000

    Job DescriptionThe primary function of this role is to lead the development and implementation of IT business systems, methodologies, and decision support systems to drive optimisation and support business initiatives.This position will be responsible for the overall management and effective delivery of a range of IT technical support services to internal...


  • Perth, Western Australia beBeeLeadership Full time $90,000 - $125,000

    Job OverviewThe ideal candidate will provide strategic guidance and support to a fast-paced Service Delivery team. Based in Canning Vale, this full-time employment opportunity involves optimising planning, coordination, and dispatch of work to deliver high-quality outcomes for customers.You will play a critical role in providing hands-on support and...

  • Data Platform Support

    2 weeks ago


    Perth, Western Australia Carecone Pty. Ltd. Full time

    This engagement seeks the provision of the following:- Level 2 Support of all Resources deployed within the resource groups of interest (responsibility to be determined in conjunction with Corporation Engineering Team) to include:- Creation, monitoring and investigation and resolution of alerts relating to the ongoing proper performance of the Platform,...


  • Perth, Western Australia Officeworks Full time

    **Title**:Regional Systems Optimisation Manager (West)**:- Location: Perth Airport, Western Australia, AU**About us**:At Officeworks we make bigger things happen. Our customers, our team, and our community are our heart and soul. And if our brilliant people have taught us anything, it is that we can do all kinds of incredible things, each and every day.Fast...


  • Perth, Western Australia Junior Adventures Group Full time

    and RequirementsOutside School Hours Care, BRAND new service in Beaconsfield require BRAND new Leaders and EducatorsCasual or Permanent vacanciesFlexible employment, keep your weekends freeSensational benefits such as wellbeing, referral and reward programsTraining, paid qualifications, progression opportunities and a supportive teamThe role in a...


  • Perth, Western Australia beBeeFleet Full time $200,000 - $245,000

    About the RoleOur organisation is seeking a skilled professional to maintain and optimise our mining systems, ensuring they operate at peak performance. This includes restoring unplanned service outages, executing preventative maintenance activities, and identifying opportunities for improvement.This role requires strong analytical and problem-solving...