Service Alerts Optimiser

1 week ago

Perth, Western Australia nbn® Australia Full time $80,000 - $120,000 per year
Job Expectations

A fantastic opportunity has presented itself for a Service Alerts Optimiser reporting to the Delivery Manager, Service.

A bit about your role

As a Service Alerts Optimiser, you'll be right in the middle of the action, keeping our operations running smoothly by monitoring dashboards and responding to alerts that signal risks to compliance, appointments, and work order completion. You'll use your skills in planning, scheduling, and dispatch to stay ahead of issues, making smart decisions or escalating when needed.

You'll work closely with field teams, helping to keep technicians safe during hazardous conditions, and managing high-profile escalations with confidence. Whether it's re-routing jobs, answering dispatch queries, or spotting patterns that help us improve, your insights will make a real impact every day.

A bit about you  

You're a natural communicator who thrives in fast-paced environments and enjoys working collaboratively to solve problems. With strong customer service instincts and a proactive mindset, you're quick to spot risks and confident in juggling multiple priorities.

The successful candidate will ideally have experience in telecommunications, field operations, or schedule and dispatch is a plus, and you're comfortable navigating technology and systems to get the job done.

Life at nbn

To be part of nbn is to be part of something bigger. There's so much more from here. Our pioneering spirit drives us forward every day. Together, we help lift the digital capability of the nation by building and connecting Australia's best fibre infrastructure into homes and businesses, plus places and things, everywhere. We're continuing to create Australia's network—a network made for more. Not just a way for everyone to do the things they love but transforming the way they do them.

A more inclusive working world

nbn is committed to an inclusive, flexible, and supportive workplace where everyone can feel heard, valued, and respected. We believe diverse perspectives are the key to unlocking greater outcomes and encourage applications from people of all ages, nationalities, abilities, and cultures. That's why we have a Reconciliation Action Plan, Accessibility & Inclusion Plan, offer 18 weeks of paid parental leave, are a Pride in Diversity Gold Employer for three years running, and have active employee-led diversity pillars. Click here to see our list of employee benefits and why we're recognised as a WORK180 Endorsed Employer for Women.

We champion equal opportunities for all employees. If you have any accessibility requirements and would like to discuss adjustments for the recruitment process, please don't hesitate to contact us by emailing or calling our Recruitment Accessibility Enquiry Line at Please note, this line is dedicated to accessibility-related enquiries for the purposes of recruitment, and only enquiries related to accessibility adjustments will be answered. For other matters, please visit our Contact Us page on our website.

Where to from here?

If you think this role might be for you, we want to hear from you. Please apply by following the links and sending in your resume only. We do not require a cover letter or any selection criteria to be addressed.

Please note that this role is a permanent opportunity and applications will close at midnight on Friday, 5th September.

Worker TypePermanentTime TypeFull time

  • Principal Technical Services And Estimating

    3 days ago

    Perth, Western Australia Macmahon Full time

    Select how often (in days) to receive an alert: Principal Technical Services and Estimating Are you a strategic thinker with deep technical expertise in mining operations?We're seeking a Principal - Technical Services & Estimating to lead and influence high-impact projects across our contract mining portfolio.About YouLead technical services and estimating...

  • Principal Technical Services And Estimating

    3 days ago

    Perth, Western Australia Macmahon Full time

    Select how often (in days) to receive an alert:Principal Technical Services and EstimatingAre you a strategic thinker with deep technical expertise in mining operations?We're seeking a Principal – Technical Services & Estimating to lead and influence high-impact projects across our contract mining portfolio.About YouLead technical services and estimating...

  • Principal Technical Services and Estimating

    2 days ago

    Perth, Western Australia Macmahon Full time

    Select how often (in days) to receive an alert:Principal Technical Services and EstimatingAre you a strategic thinker with deep technical expertise in mining operations? We're seeking a Principal – Technical Services & Estimating to lead and influence high-impact projects across our contract mining portfolio.About YouLead technical services and estimating...

  • Strategic Health Service Designer

    3 days ago

    Perth, Western Australia beBeeDesign Full time $100,000 - $180,000

    Health Service Design Lead RoleWe are seeking a skilled Health Service Design Lead to oversee health service evaluations and design initiatives that enhance optimisation, innovation, and exploration across workstreams.About the RoleThe successful candidate will be responsible for developing and managing service review and design initiatives that optimise,...

  • Technical Services Manager

    3 days ago

    Perth, Western Australia Airnorth Full time

    Airnorth Perth, Western Australia, AustraliaJoin or sign in to find your next jobJoin to apply for the Technical Services Manager role at AirnorthAirnorth Perth, Western Australia, Australia1 week ago Be among the first 25 applicantsJoin to apply for the Technical Services Manager role at AirnorthAirnorth are recruiting for a Technical Services Manager to...

  • Specialist Services

    1 hour ago

    Perth, Western Australia Nulsen Disability Services Full time

    Specialist Services - Scheduling AssistantWe are seeking scheduling and administrative support to the Specialist Services team which includes Nulsen Therapy and Nursing.Specialist Services - SchedulingAssistantParttime - 1.5 days per fortnight (with the view for additional hours over time)12 month contracted positionThe Scheduling Assistant position provides...

  • Service & Operations Manager Wa

    4 days ago

    Perth, Western Australia Buscojobs Full time

    Service Operations Manager Wa jobs in PerthEngineering Manager/Workshop Operations JN 12216000 Perth, Western Australia THE resources HUBPosted 17 days agoJob DescriptionPermanentThe OpportunityWe are seeking a dynamic and experienced Engineering Manager/Workshop Operations Manager to lead the efficient, safe, and high-quality execution of all workshop...

  • Process Senior Engineer

    3 days ago

    Perth, Western Australia Fortescue Full time

    Press Tab to Move to Skip to Content LinkSelect how often (in days) to receive an alert:Select how often (in days) to receive an alert:Work Location: Fortescue's Iron Bridge project is located on the traditional lands of the Nyamal people.Roster: 4D3R FIFO ex PerthThis role is responsible for providing technical support in metallurgical and process...

  • Trades & Services

    4 weeks ago

    Perth, Western Australia Buscojobs Full time

    SEEK - Australia's no. 1 jobs, employment, career and recruitment siteSkip to contentPosition Available : Cleaners & Housekeepers at Tiffany MaidsJob Type : Part-timeLocation : Mandurah, Mandurah & Peel WA (Remote)Salary : $31.21 – $35 per hourCleaning roles with flexible scheduling and ongoing training. Join a leading provider and grow your career.Posted...

  • Head of Technology Services

    3 weeks ago

    Perth, Western Australia Mswa Full time

    Lead the future of technology at MSWA—drive innovation, security, and service excellence to empower lives impacted by neurological conditions.14th August, 2025Are you ready to lead transformative technology initiatives that directly impact lives?MSWA is seeking a visionary Head of Technology Services to lead the delivery of secure, efficient, and...