Optimising Operations Manager

1 week ago


Perth, Western Australia beBeeLeadership Full time $90,000 - $125,000
Job Overview

The ideal candidate will provide strategic guidance and support to a fast-paced Service Delivery team. Based in Canning Vale, this full-time employment opportunity involves optimising planning, coordination, and dispatch of work to deliver high-quality outcomes for customers.

You will play a critical role in providing hands-on support and leadership to your team of schedulers, balancing a high level of calls from internal and external stakeholders while maintaining exceptional customer service.

Key Responsibilities
  • Lead daily operations of the Scheduling Team to schedule customer-driven work based on resource skills and availability, meeting performance KPIs.
  • Update, create, and implement new workflows and processes for the Scheduling Team to enhance efficiency and effectiveness.
  • Lead, mentor, and support schedulers to foster a high-performing team delivering exceptional customer service and achieving their KPIs.
  • Track and monitor scheduling performance against key performance indicators, identifying opportunities for improvement and implementing strategies to enhance efficiency and effectiveness.
  • Engage and communicate with key stakeholders across the business in a timely and solutions-focused manner.


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