Membership Receptionist/Administrator

5 days ago

Kelvin Grove, Queensland, Australia AMA Queensland Full time $60,000 - $80,000 per year

Job Title: Membership Receptionist/Administrator

Location: Brisbane

Job Type: Full-Time

Department:   Member Services and Strategic Partnerships

Reports To:      Membership Lead

Date: October 2025


About AMA Queensland

The Australian Medical Association Queensland (AMA Queensland) is the state's peak medical body, representing Queensland doctors across all career stages—including residents and registrars, public and private specialists, general practitioners, and medical students.

We are proud to lead and support Queensland doctors throughout every stage of their careers while advocating for better health outcomes for both the community and the medical profession.

Our members are supported by a dedicated secretariat specialising in workplace relations, media and public relations, lobbying, and policy development to advance the medical profession.

We also actively campaign for patients' rights, improved public health services, freedom of choice in the private health system, and access to high-quality medical care.


Position Overview

Under the direction of the Membership Lead, the Membership Receptionist/Administrator is responsible for the effective administration and support of membership operations. This includes handling inbound calls, assisting with the membership inbox, performing general reception duties, greeting guests, managing administrative tasks, booking couriers, organising mail, supporting outbound campaign calls, and assisting with new member onboarding.

This role ensures the accurate maintenance of member records and provides high-quality service to existing and prospective members. The ideal candidate is detail-oriented, organised, and committed to delivering a seamless membership experience.


Key Responsibilities

You will be the first point of contact for membership and general queries via phone, email, and in person. This dynamic, member-facing role requires excellent communication and customer service skills, along with strong administrative capabilities and attention to detail.

This full-time position includes the following responsibilities:

  • General reception duties, including handling inbound calls, greeting stakeholders, and managing general enquiries
  • Providing administrative support to the Membership Services department
  • Offering logistical support for general business administration, such as booking the corporate car and meeting rooms, preparing for meetings, booking couriers and taxis, processing and delivering internal and external mail, and staffing the main reception desk
  • Performing data entry and maintaining data integrity for membership records
  • Making outbound calls to support member engagement activities, promotional campaigns, and follow-up with unfinancial members
  • Processing new member applications, renewals, upgrades, and cancellations in accordance with membership policies and procedures
  • Processing and reviewing membership account adjustments and assisting with payment discrepancies
  • Vigorously following up with non-financial members
  • Ensuring all activities are accurately recorded for monthly and quarterly membership reports
  • Assisting with new member onboarding
  • Ensuring compliance with data protection and confidentiality policies
  • Undertaking additional responsibilities as directed by the Membership Lead, in alignment with departmental goals and organisational priorities

Experience and Skills Required

  • Exceptional customer service skills
  • Previous receptionist and administration experience is desirable
  • Demonstrated proficiency in Microsoft Office Suite (Word, Excel, Outlook) and familiarity with membership or CRM systems (eg., iMIS)
  • Driver's license required
  • Strong organisational and time management skills
  • High attention to detail and initiative
  • Excellent verbal and written communication skills
  • Ability to work collaboratively within a team and independently
  • Capacity to manage sensitive information with confidentiality and professionalism
  • Willingness to take on additional responsibilities
  • A positive 'Can Do' attitude
  • Enthusiasm for learning new skills

Working Conditions

  • Standard office hours (8.30am to 5pm), with occasional flexibility required during membership events or campaigns
  • 5 days a weekon-site at our Kelvin Grove office
  • Onsite parking available
  • Opportunities for professional development

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