Service Manager

Service Manager

Location: Based in Adelaide (Woodville HQ), with oversight of metro & regional operations

Division: Mararna Pty Ltd – A member of the Araveco Group

Mararna Pty Ltd is a proudly First Nations-owned business delivering professional HVAC and Mechanical Services across metropolitan and regional South Australia.

We specialise in the maintenance, service, and repair of HVAC systems for commercial, industrial, and government clients.

Our team values safety, cultural integrity, and client satisfaction, and we're committed to providing meaningful career pathways for all employees while upholding the highest standards of service, safety, and compliance.

As part of the ARAVECO Group, you'll be joining a company backed by a national network that values innovation, teamwork, and continual improvement.

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About the Role

The Service Manager is responsible for leading the day-to-day operations of the HVAC service team. This includes job scheduling, technician management, safety and compliance oversight, quoting service works, and developing client relationships. A key function of the role is to ensure service delivery is efficient, profitable, and audit-compliant—while also identifying new opportunities for growth in both metropolitan and regional markets.

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Key Responsibilities

Operational Management

• Plan and schedule HVAC service, maintenance, and breakdown work across metro and regional areas

• Allocate staff and subcontractor resources to meet delivery deadlines

• Monitor job progress, labour productivity, and quality outcomes

• Ensure timely completion of documentation, reports, and invoicing

• Maintain accurate asset registers, service logs, and warranty information

Team Leadership & Development

• Lead and supervise HVAC technicians, apprentices, and subcontractors

• Conduct site visits, toolbox talks, and one-on-one mentoring

• Ensure staff training and licences are current (e.g., ARCtick, EWP, WHS)

• Support apprentice development in line with training plans

Client Management & Business Growth

• Be the key contact for service clients, maintaining strong working relationships

• Provide technical advice, quote repairs and minor works

• Respond to client enquiries and manage service-level expectations

• Identify new service or upgrade opportunities during site inspections

• Collaborate with the Strategy and Estimating team to grow the client base

• Track and convert quote opportunities into scheduled works

Safety, Compliance & Refrigeration Audits

• Ensure full compliance with WHS procedures, legislation, and permits

• Oversee the correct use of SWMS, PPE, and site safety protocols

• Manage and maintain all refrigerant and ARCtick compliance records

• Ensure refrigerant logs, leak testing, and servicing data meet regulatory audit standards

• Lead investigations into incidents and non-conformances

• Ensure the company is always audit-ready and meets EPA and Ozone Protection obligations

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About You

You're a skilled Service Manager who takes pride in your work, values safety, and delivers quality service every time. You're self-motivated, adaptable, and enjoy working both independently and as part of a professional team.

You'll bring:

• HVAC/Refrigeration trade qualification

• ARCtick Refrigerant Handling Licence (Full)

• Strong background in HVAC service delivery and team leadership

• Experience quoting repair works, identifying upsell opportunities, and client engagement

• Knowledge of WHS legislation, safe work systems, and compliance audits

• Demonstrated experience with scheduling, service software, and report tracking

• Strong communication and leadership skills

• Valid SA Driver's Licence

Desirable (but not essential):

• Cert IV in Leadership & Management

• First Aid, CPR, Working at Heights, and EWP licences

• Familiarity with government, defence, or regulated industry service environments

• Experience with SimPRO or other job management platforms

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What's In It For You?

At Mararna, we take care of our people, because we know our success depends on your success.

We offer:

• Fully maintained company vehicle or car allowance

* Excellent renumeration

• Company smartphone, uniforms, and PPE

• Ongoing training and upskilling opportunities

• A supportive team culture that values respect and accountability

• The chance to work for a First Nations business making a real difference in our industry

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Our Commitment to Culture & Safety

We're proud to operate as a culturally safe and inclusive workplace where everyone is encouraged to bring their best selves to work.

We strongly encourage Aboriginal and Torres Strait Islander peoples to apply.

Mararna acknowledges the Kaurna people as the Traditional Custodians of the land on which we work and live, and we pay our respects to Elders past, present, and emerging.

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Ready to Join Us?

If you're a motivated HVAC professional looking to join a company that values culture, safety, and excellence, we'd love to hear from you.

Apply now….