Customer Service Attendant

4 days ago

Wilsons Promontory Victoria, Australia Wanderer Adventures Full time $40,000 - $60,000 per year
Customer Service Attendant - Rare Opportunity

Multiple roles available:

  • Full Time / Part Time / Seasonal Casual
  • Be part of a small close-knit team dedicated to delivering amazing visitor experiences
  • Dream job working among the wombats, wallabies, and wilderness of Wilsons Promontory National Park
About Us

Wanderer Adventures – Wilsons Promontory Cruises – operates in the pristine environment of Wilsons Promontory National Park. Our vessels take customers from beach to sea through their unique, amphibious design. Showcasing the stunning Skull Rock, Norman Beach, and diverse wildlife, our team members enrich our customers' adventures with their exceptional knowledge of the area and marine experience.

Wanderer Adventures is part of the Victorian owned and operated Searoad Ferries group of companies, employing more than 200 people and moving around one million customers a year.

Searoad Ferries have been operating the iconic Queenscliff-Sorrento car and passenger service since 1987. Our bus tour company Explore Australia / Naturaliste Tours connects customers to amazing tourism and wildlife experiences across Victoria. Searoad Ferries also operates Western Port Ferries connecting Stony Point to French Island and Phillip Island in Western Port Bay.

About the Roles

The Customer Service Team are the first 'port-of-call', for customers undertaking our tours.

A key member of our operations, the Customer Service Attendant fulfils a range of duties to enhance end-to-end customer experiencea including handling customer enquiries, booking tours, and providing information about add-on services.

Ensuring customer protective equipment is stored, maintained, and cleaned, fit for each tour is a key aspect of the role. Daily responsibilities include booking tours, processing ticket sales, cash handling, receiving, and processing customer payments, handling phone/email enquiries, directing and guiding customers, preparing for tours and assisting with any special needs.

About you

We're looking for someone with:

  • A love of nature
  • Previous customer service experience
  • A passion for the tourism industry
  • Working knowledge of booking systems is highly desirable
  • Strong Microsoft 365 abilities
Why Join Us?

Enjoy these perks:

  • Fantastic staff discounts across our group's range of products and services: retail, dining, hospitality, tours, and free ferry travel
  • Uniform provided for all sea-going and customer facing roles
  • Support for your wellbeing with 24/7 Employee Assistance Program
How to express your interest

Applications close on 29 November 2025 so apply now via Seek. Include a letter telling us about you, which role you are interested in, (full time, part time or casual), and why you would be a great fit for the position. You must include a resume detailing your skills and experience.

Before applying please note:

  • Availability during the festive season, school holidays, weekends, and public holidays is essential.
  • You must have Australian work rights.
  • We may start shortlisting early, so don't delay
  • No agencies please.

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