Customer Service Officer

4 days ago

Victoria Point, Australia Australian Audiology Services Pty Ltd Full time

Set up appointments by calling up existing clients and reaching out to new customers who walk in the mall.
- Establish and accurately prepare customers records with the required paper work
- Complete data entry to record call notes, suggestions and questions.
- Helping large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assist call-in customers with questions and orders.
- Address customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintain accurate and current customer account data with manual forms processing and digital information updates.
- Assist customers in making informed purchase choices and selecting products.
- Attend to customer complaints and processed product return or replacement requests.
- Kept customer spaces clean, neat and organized for maximum appeal.
- Process customer payments, generated bills and lodge claims in HSP portal.
- Other Miscleeaneous Admin duties.

**Job Types**: Casual

**Salary**: As per industry Standards

**Benefits**:

- Employee discount

Schedule:

- 5-8 hour shift

Supplemental pay types:

- Christmas bonus
- Performance bonus

Work Authorisation:

- Australia (required)

Work Location: In person

**Job Type**: Casual

Schedule:

- Fixed shift

Supplementary Pay:

- Commission

Application Question(s):

- Are you Flexible to travel between multi sites
- Hyperdome/Mt. Ommaney/Victoria Point

Work Authorisation:

- Australia (required)

Work Location: In person

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