Customer Service Rep

ZIMVIE AT A GLANCE

ZimVie is a global life sciences leader in the dental market, developing, manufacturing, and delivering a comprehensive portfolio of products and solutions designed to support tooth replacement and restoration procedures.

CORE VALUES

Curiosity -We seek to understand first, then pursue innovations aimed at providing solutions for our organisation, customers, and the patients we serve.

Authenticity -We are tireless and consistent in our innovation, our service, and our commitment to patients, healthcare professionals, and each other.

Accountability -We are honest and transparent in how we communicate with our team members, healthcare professionals, and the patients they serve.

Growth Mindset -We seek opportunity, are energised by taking risks, and embrace challenges that drive our personal and professional growth.

YOUR FUTURE STARTS HERE

From our headquarters in Palm Beach Gardens, Florida, and additional facilities worldwide, we have the privilege of enhancing smiles, function, and confidence. At ZimVie, our team members build rewarding and exciting careers with a purpose.

Role Overview:

This position is full-time and based at our Sydney location in Macquarie Park. Reporting to the Senior Operations Manager, you'll apply your critical thinking and problem-solving skills to deliver exceptional customer service as the first point of contact for dental practices, dental laboratories, hospitals and healthcare professionals. You will be the voice of the company towards our customers and everyone who wants to get in touch with us for support and guidance. Your work directly contributes to the success of our company and our customers in providing better care for patients. You'll also be collaborating with internal teams and external Territory Managers located across Australia and New Zealand.

In this role, you will:

• Act as the first point of contact for customers, providing friendly and professional phone support for product enquiries and technical assistance.
• Manage inbound orders and customer enquiries received via phone and email.
• Apply strong organisational and coordination skills to resolve customer issues quickly and effectively.
• Maintain high levels of accuracy and attention to detail while completing general administrative tasks.
• Ensure compliance with company policies and regulatory requirements when processing orders, warranties, and related documentation.
• Take a proactive approach to daily tasks and demonstrate the ability to work independently.
• Participate in ongoing technical training to develop deep product knowledge and deliver exceptional customer support.

Preferred Educational Qualifications and/or Experience:

• Strong interpersonal and communication skills, both verbal and written.
• Proficiency with digital tools, including ERP systems and Microsoft Office Suite.
• Previous experience in a customer service role, ideally within the healthcare or dental industry.

Perks of joining us at ZimVie:

• On-site parking
• Birthday leave

ZimVie is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants for employment and employment decisions, including hiring, promotion, transfer, demotion, evaluation, compensation, and separation, are considered without regard to race, color, religion, religious beliefs, creed, national origin, ancestry, citizenship status, age, gender/sex (including pregnancy, childbirth, related medical conditions, lactation and breastfeeding), gender identity or expression (including transgender status), sexual orientation, marital status, military status, protected veteran status, disability, protected medical condition as defined by applicable state or local law, genetic information, or any other status protected under applicable federal, state and local laws.

ZimVie generally does not sponsor applicant work visas for this position.

• Requisition ID: 3307