Student Enquiry Assistant

About The Team

Be part of a dynamic team that supports students from first enquiry to graduation. We're passionate about inspiring and guiding diverse student journeys, placing students at the heart of everything we do. If you're driven to make a difference and thrive in a collaborative environment, we'd love to hear from you.

Your New Role  

We're looking for motivated and customer-focused individuals to join our Student Journey Services team within the Student and Library Services Directorate. In this role, you'll be the first point of contact for future, new and current students, providing support across a wide range of enquiries including admissions, enrolments, fees, courses and graduations.

Key Responsibilities:

• Deliver exceptional service via phone, email, online chat, and face-to-face interactions on campus.

• Respond to Tier 1 enquiries using a structured customer experience model.

• Collaborate with teams across the university to resolve enquiries in line with policies and procedures.

• Provide timely, student-focused solutions that reflect Murdoch University's values.

Please refer to the Position Description for further details.

What We Offer You

This casual role attracts a competitive casual rate of $40 p/hr – $45 p/hr inclusive of 25% casual loading plus 12% employer superannuation contributions.  

You'll join a dynamic and talented team where diversity and innovation thrive. Our Silver-tier status in the Australian Workplace Equality Index (AWEI), awarded in 2025, reflects our commitment to LGBTIQA+ inclusion, equity, and creating a safe, welcoming environment for all. We strive to be the university of choice for First Nations peoples, honouring Indigenous knowledge. Sustainability is central to our community and guided by clear, confident leadership, we are working toward an ambitious future with goals of net zero emissions and zero waste by 2030.

As well as the flexibility to maintain a work life balance, our staff enjoy a vibrant, natural campus with world-class facilities, along with a variety of benefits, including:

• Periodic wage increases between 1 January 2026 to 1 July 2026 totalling a 4% increase

• Employee Assistance Program

• On-campus services and facilities, such as a Childcare Centre, Gym, Vet Hospital, and Chiropractic Clinic

For further information, check out our benefits and services page

Join us

Please apply online via the Apply Now button, along with submitting the following documents to support your application -

• A cover letter including a statement addressing the selection criteria (with reference to the Position Description)

• Your most recent resume (CV)

Applicants who are currently studying or have previously studied at Murdoch University are strongly encouraged to apply.

What you'll bring to the role:

• Completion of Year 12 or a Certificate II, with relevant experience and/or progress towards completion of degree.

• Communication and customer service skills, with the ability to work well across all levels.

• Proactive and responsible, with a problem-solving mindset.

• Computer literacy and adaptability to new digital tools.

• Supportive team player with leadership qualities and flexibility across tasks.

Applicants should refer to the Position Description for further details on the work requirements, duties, skills and experience required for this role. Applications sent by post or email will not be accepted.

Please note visa sponsorship is not available for this position. Applicants are expected to have current and valid work rights in Australia

Please see the Applicant Guide for more information. Applicants who have support or access requirements, are encouraged to advise this at the time of their application, to ensure appropriate assistance is provided throughout the recruitment process.

Contact Us

For enquiries about the opportunity on offer please reach out to Lauren Christie, Coordinator Future/Student Enquiry, and quote JR104433 as the reference.

Applications Close on 24 October :59pm AWST)

The University reserves the right to withdraw this advertisement at any time.

Murdoch University acknowledges the different perspectives, skills and experience that people from different backgrounds bring to strengthen its workforce. Murdoch University is committed to enhancing diversity in all its forms and strongly encourages suitably qualified candidates from Aboriginal and/or Torres Strait Islander peoples, women, people with disability, people of CaLD background and people of diverse genders to apply for this important position.

Murdoch University values workplace diversity, promotes inclusion, and strongly encourages applications from Aboriginal and Torres Strait Islanders, women, and individuals with disability. Applicants who have support or access requirements, are encouraged to advise this at the time of their application, to ensure appropriate assistance is provided throughout the recruitment process.