Service Support Officer

• Centre for Microscopy and Micoranalysis
• Full-time, permanent position
• Base salary will be in the range $82,133 - $91, % Superannuation (HEW Level 5) 
• Based at our St. Lucia Campus

If you're a practical problem-solver who enjoys variety, teamwork, and keeping things running smoothly behind the scenes, this is the role for you.

The Centre for Microscopy and Microanalysis (CMM) is seeking a Service Support Officer to help ensure the seamless day-to-day operation of our world-class research facilities. In this role, you'll provide both technical and digital support across our laboratories; from maintaining and repairing equipment and infrastructure to supporting data systems, training users, and keeping operations efficient and compliant.

You'll be part of the Service Support Unit (SSU), a collaborative team that underpins CMM's success by delivering vital technical, administrative, and health, safety and wellness services. Your work will help enable cutting-edge research in materials, environmental and life sciences, supporting UQ's researchers as they explore the microscopic world.

This is a great opportunity for someone who enjoys hands-on work, problem-solving, and variety, someone who takes pride in ensuring research facilities run safely, efficiently, and to the highest standards.

Key responsibilities will include: 

• Provide hands-on technical and mechanical support, including maintenance, repairs, and setup of research instruments, laboratory equipment, and facility infrastructure.

• Deliver digital and data support by assisting with research data systems, user onboarding, record management, and software troubleshooting.

• Contribute to safe and efficient operations by supporting health, safety and wellness procedures, completing test and tag activities, and maintaining accurate documentation and standard operating procedures.

• Collaborate across the Service Support Unit (SSU) to provide responsive, high-quality support to staff, students, and clients across all CMM facilities.

• Provide backfill support within the Service Support Unit (SSU) as needed, ensuring effective operational coverage during periods of leave or peak activity. 

The Centre for Microscopy and Microanalysis (CMM) operates 5 world-standard laboratories equipped with state-of-the-art instrumentations and techniques in electron and X-ray microscopy and analysis. The Centre has a wide range of cutting-edge instruments and techniques including conventional and cryo electron microscopes, cs corrected S/TEM, X-ray analysis instrumentation, electron-based nano-fabrication tools as well as sample preparation facilities for material and life science and data processing workflows. The Centre provides leading edge capability in microstructural analysis to staff and students across a broad range of disciplines at the University of Queensland.

The Centre's strengths lie in training clients in relevant techniques and in solving characterisation problems relevant to a wide range of industrial, environmental and biological processes.

Information about the Centre for Microscopy and Microanalysis may be accessed on the Centre's web site at me

Join a community where excellence is at the core of our culture, contributions are valued and a range of benefits and rewards are available, such as: 

• Up to 26 weeks paid parental leave/paid primary care leave

• 17% superannuation contributions + 17.5% annual leave loading

• Access to flexible working arrangements including hybrid working options, flexible start/finish times, purchased leave, and a condensed fortnight

• Health and wellness discounts – fitness passport access, free yearly flu vaccinations, discounted health insurance, and access to our Employee Assistance Program for staff and their immediate family

• Career development opportunities –access to exclusive internal-only vacancies and our Study for Staff program 

• On campus childcare options 

• Affordable parking (from just $6.15 a day)

• Salary packaging options 

• A practical all-rounder with strengths across maintenance, IT systems, and administration.

• Experienced in maintaining research or technical equipment within a complex or laboratory environment.

• Confident using digital systems for data entry, client management, and equipment booking, with the ability to quickly learn new software.

• Clear and professional in both written and verbal communication, with the ability to build positive working relationships across teams.

• Organised and proactive, able to manage competing priorities while contributing effectively to a collaborative team environment.

• Committed to maintaining a safe, efficient, and high-performing facility that supports world-class research.

The successful candidate may be required to complete a number of pre-employment checks, including right to work in Australia and a criminal check

You must maintain unrestricted work rights in Australia for the duration of this appointment to apply. Employer sponsored work rights are not available for this appointment.  

For more information about this opportunity, please contact Celestien Warnaar-Notschaele | Centre Manager at    

For application inquiries, please reach out to the Talent Acquisition team at , stating the job reference number (below) in the subject line.  
 

We welcome applications from all individuals and are committed to an inclusive and accessible recruitment process. To be considered, please ensure you upload:  

• Resume

• A cover letter summarising how your background aligns with the 'About You' section 

Our strength as an institution lies in our diverse colleagues. We're dedicated to equity, diversity, and inclusion, fostering an environment that mirrors our wider community. We're committed to attracting, retaining, and promoting diverse talent. If you require an alternative method to submit your application due to accessibility needs or personal circumstances, please contact  

UQ is committed to a fair, equitable and inclusive selection process, which recognises that some applicants may face additional barriers and challenges which have impacted and/or continue to impact their career trajectory. Candidates who don't meet all criteria are encouraged to apply and demonstrate their potential. The selection panel considers both potential and performance relative to opportunities when assessing suitability for the role.  

Applications close Friday 14 November 2025 at 11.00pm AEST (R Please note that interviews have been tentatively scheduled for the week of the 17th of November 2025.